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Agency Mart Clerk

Job Title: Agency Mart Clerk  Reports To: Distribution Warehouse Manager
Positions Supervised: None  Status: Full-Time  FLSA: Non-Exempt  Hours: 7:00 a.m. – 3:30 p.m. Monday – Friday, some overtime as needed

Job Summary: Serves as primary representative in the agency mart area. Assists agencies with checkout, information, and other customer service functions during regular shopping hours. Instructs volunteers on their duties and oversees entire shopping process.
Responsibilities:
 Working in our Agency Mart, which is the first point of contact for our Partner Agencies when they pick up their orders.
 Open and Close Agency Mart daily.
 Greet and sign in agency reps and oversee the proper distribution of products, ensuring that agencies adhere to all Food Banks policies and procedures. Offer additional products to increase pounds.
 Coordinate agency order pick up, generate invoices, and print delivery tickets to update invoices, accept payments from agency representatives, post and close out daily invoices, and report any discrepancies to Distribution Warehouse Manager.
 Supervise senior aides and volunteers. Prepare and submit senior aides’ time sheets to Distribution Warehouse Manager.
 Maintain a safe, clean environment in order to ensure the Agency Mart meets Feeding America and Memphis/Shelby County Health Department guidelines.
 Keep the Agency Mart well stocked. Track close-dated items for appropriate distribution to agencies in a timely manner.
 Ensure that refrigeration and freezer equipment are operating properly. Report maintenance needs.
 Responsible for Temps Logs, Sanitation logs, and Cleaning logs.
 Responsible for reporting Dump Pounds in Ceres.
 Works in Distribution Warehouse as needed to Pull orders; count inventory; load and unload deliveries.
 Maintain working relationships that promote Food Bank programs. This includes maintaining positive interpersonal relationships with agency representatives, Food Bank management, and staff.
 Other duties as assigned.
Qualifications:
 High school diploma or equivalent
 Ability to guide senior aide staff and volunteers to ensure they are working efficiently.
 Ability to successfully complete Safe Food Handling certification.
 Computer skills and the ability to work efficiently with an inventory control system.
 Good verbal and written communication skills.
 Ability to write legibly and perform basic math.
 Demonstrated attention to detail, knowledge of good record keeping procedures and the ability to maintain accurate and legible records and current files.
 Prior customer service experience required.
 Prior warehouse, production, food service experience preferred.
 Ability to withstand below freezing temperatures for short periods of time (thermal insulated suit is provided).
 Ability to operate a forklift and a manual or powered pallet jack, forklift certification required.
 Ability to lift a minimum of 50 pounds.
 Ability to work at a fast pace and diverse environment.
 Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff.
 Acceptance of philosophy of food banking.

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

Reclamation Specialist

Reports To: Receiving Warehouse Manager  Positions Supervised: None Status:   Full-Time  FLSA: Non-Exempt  Hours: 8:00 a.m. – 4:30 p.m. Monday – Friday

Job Summary:  Assume full responsibility of the day-to-day operations in product reclaim and volunteer sort process.

Must be able to lead volunteers, effectively training on the proper way to sort donated product and uphold all safe food handling requirements.

Responsibilities:

  • Support the operation of the Kroger reclamation process as related to salvage distribution
  • Ensure that salvage is properly cleaned, presorted, packaged and labeled for distribution to agencies
  • Train and assign duties to volunteer sort groups and community service workers
  • Ensure that equipment is clean and operating properly
  • Ensure that the warehouse facility meets the Feeding America and Memphis and Shelby County Health Department’s guidelines by assisting in daily cleaning of the salvage and reclamation areas
  • Maintain working relationships that ensure the success of the Food Bank programs by maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Receive, inspect and properly weigh and/or count all incoming products
  • Must meet daily production goals; Pull orders; Load and unload deliveries and shipments
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent with the ability to add, subtract, multiply and divide
  • Good verbal and written communication skills
  • Ability to maintain accurate and legible records and current files
  • Basic computer and typing skills
  • Ability to stand for long periods of time; Ability to lift a minimum of 50 pounds
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work well with donors, volunteers, agency representatives, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking
  • Other duties as assigned

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity,  Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org