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Director of Operations

Reports To: Chief Operations Officer  Positions Supervised: Warehouse Managers, Transportation Manager  Status: Full-Time  FLSA: Exempt  Salary Plan: Administration  Hours: As Required

Purpose

  • Lead the managers who manage the daily warehousing and transportation operations
  • Collaborate with the COO to develop and implement the operations strategy
  • Build relationships with peer organizations nationally in order to share best practices for logistics
  • Represents Mid-South Food Bank as a senior leader to customers, donors, business partners, board members and the community

Key Accountabilities

  • Safety – Ensure the safety of all employees, contractors, volunteers and visitors.  Ensure that all facilities are clean, organized and hazard free and that all equipment, including trucks and material handling equipment, are properly maintained and in safe working order.  Ensure that all employees are trained to recognize and address safe and unsafe conditions and promote responsibility and accountability for their own safety and the safety of others.
  • Employee Engagement – Create a diverse and inclusive culture, where individuals feel respected, are treated fairly, and have an opportunity to do their best work every day.  Attract, develop and retain the best talent from all backgrounds.
  • Logistics Strategy – Develop and implement a strategic plan for logistics that will enable the Mid-South Food Bank to achieve its overarching objectives and to operate the facilities and transportation at the highest levels of efficiency and effectiveness.  Develop and maintain a balanced scorecard to measure progress relative to key metrics and share the scorecard broadly so that all colleagues know the score.
  • Compliance – Develop and implement programs and procedures to ensure and document compliance with federal and state laws, warehousing and transportation regulations, and food safety laws and regulations.
  • Controls – Develop and implement programs and procedures to ensure necessary and appropriate controls for inventory, transportation fleet management, DOT regulations, AIB, Feeding America and safe food handling guidelines. Ensure the appropriate financial and physical controls.
  • Operations – Lead the logistics managers to ensure the delivery of quality, cost-effective services, including receiving, storing, sorting and packing, inventory allocation, handling, shipping and delivery of food and other items; processing returned and/or damaged goods; maintaining all facilities and equipment; and related contractual and administrative services.
  • Facilities -- Preserves the Food Bank’s investment in land, building, and equipment by authorizing preventive or scheduled maintenance and needed repairs. Ensure all duties are complete (i.e. warehouse, cleaning of offices, break rooms, meeting rooms, restrooms, lobbies, warehouse etc.).Oversees maintenance of air conditioning/refrigeration equipment and electrical issues with the vendors. Oversees the security of the facility including maintaining fire alarm system, sprinkler system, fire pump etc.
  • Staffing – Develop and implement the appropriate logistics organizational structure and ensure appropriate staffing.  Establish and implement performance standards for all logistics positions; ensure that high-performers are rewarded and that weak performances are addressed appropriately.
  • Leadership – Demonstrate outstanding people leadership skills.  Build trust with all colleagues; model ideal behaviors and lead by example.  Demonstrate the functional / technical skills to lead all operations.  Act as a catalyst to achieve objectives and budgets and to identify and implement deliberate improvement initiatives.
  • Ethics – Operate at the highest ethical standard.  Meet the spirit as well as the letter of rules and regulations.  Do the right things, in the right ways, for the right reasons, all of the time and ensure that the team does the same.  Act in the best interest of all stakeholders.

Key Challenges

People – Creating and maintaining a diverse culture; balancing employees, contractors and volunteers to accomplish work; motivating leaders and individual contributors

  • Limited Resources – Working within financial and staffing limitations to accomplish key objectives
  • Collaboration – Demonstrating the ability and willingness to work collaboratively with team members, volunteer coordinator and contractors to drive results and accomplish objectives
  • Deliberate Improvement – Devoting the time and resources required to identify and address opportunities to improve, streamline, combine and/or eliminate functions
  • Change Management – Developing and implementing new processes and procedures for existing and future facilities
  • Competition for Talent – Maintain a talented, engaged workforce in order to accomplish the required logistics functions given the competition for talent.

Competencies

  • Command Skills – Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
  • Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
  • Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
  • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Building Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Knowledge and Experience

  • Four-year college degree in related field
  • Minimum of five years of relevant leadership experience and demonstrated expertise logistics management
  • Knowledge of Safe Food Handling requirements, theories and practices preferred
  • Knowledge of DOT, OSHA, and Fleet Management requirements
  • AIB or equivalent inspection experience and HACCP training a plus
  • Working knowledge of Microsoft Office Suite and inventory management software

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

Receiving Clerk

Reports To: Receiving Warehouse Manager   Positions Supervised: None  Status: Full-Time  FLSA: Non- Exempt  Hours: 8 a.m. – 4:30 p.m. -Monday – Friday

GENERAL DEFINITION AND PURPOSE OF WORK:

This position will provide clerical and logistical support to the Operations Department of the Food Bank. The position will be required to perform both physical duties in the warehouse as well as clerical duties in an office.  The position will be subject to both hot and cold working conditions.

Receiving:

  • Invoices product, processes transfers to Dudley maintaining FIFO.
  •   Reviews all inbound bill of lading or receipts and accurately inputs all information into inventory data base.
  •   Confirms all inbound and outbound bill of lading or receipt information and creates and prints pallet labels for all inbound receipts
  •   Answers phones and sets up delivery appointments in a professional and courteous manner
  •   Assists in reports and other documents needed for:  cycle counts,  recordkeeping and audits
  •   Assists in resolution of problems with inventory, cycle counts, logistics and scheduling issues as needed.
  •   Assists in other warehouse and salvage duties as necessary.
  •   Assist in providing information and direction to volunteers.
  •   Assist in loading, unloading and process of orders as necessary.

Logistics:

  • Coordinates with Warehouse Manager to schedule inbound/outbound freight.
  • Prepares freight manifests and posting of inventory transfers
  • Maintains up-to-date logs for review with COO, Warehouse Manager

Warehouse and Operational Support:

  • Monitor and maintain file requirements and compliance with all policies and procedures of Shelby County Health Department, USDA, Feeding America, OSHA, AIB and other regulatory agencies.
  • Completes and maintains files of all related paperwork for transfers to Distribution Warehouse, Mobile Pantry and Agency Mart.
  • Completes all transactions related to receiving of inbound loads into Microsoft Dynamics- Ceres and pallet tags
  • Completes reports and files of inventory transactions and transfers
  • Maintain files of all inbound and outbound shipments.
  • Provides clerical support for Warehouse Operations Manager and others as needed and directed
  •   Performs other duties as assigned.  

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Data entry skills using a complex inventory system
  • Ability to handle multiple and varied tasks in an efficient and accurate manner
  • Basic computer skills including Microsoft Word and Excel
  • Ability to learn new computer applications and operating systems
  • Ability to work with detailed information in an accurate manner
  • Oral and written communication skills
  • Ability to work independently
  • Ability to deal with a variety of individuals in a professional manner
  • Ability to deal with information in a confidential manner
  • Proven ability to provide office and clerical support to multiple individuals with multiple needs
  • Proven ability to be self-motivated, flexible and willing to learn new tasks and systems
  • Ability to operate hand jack and electric pallet jack.

EDUCATION AND EXPERIENCE:

Associate in administrative support or equivalent amount of training and experience. Experience in an office environment with various computer programs.

PHYSICAL REQUIREMENTS OF THE POSITION:

This is sedentary work requiring the exertion of negligible amount of force constantly to move objects, up to 40 pounds of force frequently and frequent lifting and moving objects and product requiring the exertion of up to 30 pounds of force.  Work requires stooping, reaching, fingering, grasping and repetitive motions; typing/word processing requires the ability to perform repetitive tasks involving fine motor skills. Vocal communication is required for expressing or exchanging information and instructions by means of the spoken word; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the work may be subject to adverse environmental conditions in the loading and unloading of products both in and outside the warehouse.

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org