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Retail Store Donation Manager

Reports To: Director of Donor Relations   Positions Supervised: None  Status: Full-Time  FLSA: Non- Exempt  Hours: 8 a.m. – 5 p.m. Monday – Friday Some overtime as needed

Job Summary:  Duties include calling on retail grocery stores in support of the store donation program, educating store personnel on their program’s donation guidelines, attending store meetings and store training sessions, monitoring and reporting donation progress to store managers, district managers and program coordinators, and managing the donor recognition program.

Responsibilities:

  • Identify target stores by retail account.
  • Provide personal follow-up and recognition for retailers.
  • Create and routinely implement an onsite visitation plan.
  • Create a store donation toolkit for each retail chain, to be used when visiting stores.
  • Create and maintain a key contact data base, with follow-up correspondence on a consistent basis.
  • Process blue receipts.
  • Work with Agency Relations to establish a process for managing agencies participating in the SDP.
  • Work with drivers and warehouse staff to ensure stores are ready for driver pickups and are following donation guidelines.
  • Work with Donor Relations to recognize retailers where applicable.
  • Prepare weekly activity report on donor visits and store-level interactions.
  • Maintain working relationships that ensure the success of Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, vendors, agency representatives, Food Bank management and staff.
  • Other duties as assigned.

Qualifications:

  • College degree preferred – Associates or Bachelor’s degree.
  • Minimum of three years customer service experience (preferably within the food and grocery industry).
  • Excellent verbal, written and interpersonal communication skills with emphasis on relationship building.
  • Computer skills including Microsoft office and the ability to maintain accurate and legible records.
  • Motivated self-starter with a strong external customer focus.
  • A high degree of personal initiative to anticipate needs and solve problems.
  • Must have a valid Driver’s License.
  • Acceptance of philosophy of food banking.

MSFB Mission

We change lives by eliminating hunger in the Mid-South.

MSFB Vision

Hunger to Hope

MSFB Values

Accountability  Collaboration  Dignity & Respect Diversity  Innovation Integrity  Passion Service Stewardship Urgency

To apply, fill out the Application Form and return it completed to the email address: HR@midsouthfoodbank.org.  May also apply at 3865 S. Perkins Rd. Memphis, TN 38118

SNAP Outreach Program Coordinator 

Reports to: Director of Agency Partnerships & Programs Status: Full-Time  FLSA: Non-exempt  Hours:  8:30 a.m. – 5:00 p.m. Monday - Friday; some overtime as needed

Overview: 

The SNAP Outreach Program Coordinators provide SNAP education, screening and application assistance to low-income individuals at MSFB partner agencies and other sites in Mid-South Food Bank's service area.  One Coordinator works in west Tennessee, the other in north Mississippi.  The Coordinators maintain SNAP activity records for reporting. The Coordinator should have a working knowledge of program management and outcomes and up-to-date understanding of SNAP policy issues

Mid-South Food Bank (MSFB) was founded in 1981.  A 501(c)(3) charitable organization, we are a member of Feeding America, the national network of food banks.  We are a founding member of  the Safety Net Collaborative. 

Our Mission: To change lives by eliminating hunger in the Mid-South.  Our Vision: Hunger to Hope

Essential Function and Responsibilities:

  • To work with the Director of Agency Partnerships and Programs to develop SNAP education, screening and application assistance program.
  • Build and maintain relationships with Food Bank Partner Agencies and implement SNAP program.
  • Learn applicable software to process SNAP applications.
  • Maintain all activity files for education and client files for the SNAP benefit applications sent and approved
  • Maintain contact with clients as necessary for gathering information and resolving issues.
  • Monitor Federal and State policy to assess possible barriers and/or opportunities
  • Maintain communication with potential referral and collaboration partners.
  • Track SNAP applications as part of the Food Bank's Meal Per Person in Need (MPIN) using the SNAP Calculator
  • Distribute materials for Feeding the Gulf Coast regranting model; document supplies and mileage used for distributing materials 
  • Perform other duties as assigned

Job Specifications:

  • Minimum 2 year degree or equivalent experience in social services
  • Two year case management or program management experience
  • Excellent customer service, organizational and time management skills
  • Ability to communicate effectively with a broad range of education, income, age and disabled populations
  • Computer experience with a good understanding of Microsoft Office and ability to learn new software
  • Reliable, insured vehicle and good driving record and valid driver’s license
  • Commitment to understanding and supporting Mid-South Food Bank's mission, with compassion and appreciation for hunger issues.

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

Administrative Assistant

Reports To:  Chief Financial Officer  Status: Permanent – Full-time  FLSA: Non-exempt  Hours: 8 am – 5 pm Monday –Friday Some overtime as needed

Job Summary:  Responsible for greeting visitors, handling telephone calls, processing incoming and outgoing mail, processing donation letters, maintaining conference room and equipment calendars, providing administrative support for the management team.

Responsibilities:

  • Greet visitors, answer and route telephone calls, accept and process food donations.
  • Sort incoming mail, separating any checks; distribute mail and checks, process outgoing mail for postage.
  • Provide callers with information such as company address, agencies addresses and telephone numbers.
  • Proofread thank you letters and prepare letters for mailing; oversee volunteers in this task during the busy season.
  • Maintain security by following procedures and controlling access by monitoring logbook and issuing visitor badges.
  • Maintain positive interpersonal relationships with donors, volunteers, agency representatives, visitors, management, staff and board of directors.
  • Provide clerical support to management staff in assigned project based work.
  • Other duties as assigned.

Qualifications:

  • Two years of college plus 2 years clerical experience, including telephone switchboard.
  • Computer skills including advanced proficiency in Outlook, Powerpoint, Microsoft Word and Excel, including mail merge feature.
  • Ability to use standard office equipment.
  • Knowledge of good record keeping procedures and ability to maintain accurate records and files.
  • Excellent verbal, written, and interpersonal communication skills.
  • Organizational skills with attention to detail and ability to multi-task.
  • Ability to type 50 words per minute.
  • Professional and pleasant demeanor with all internal and external contacts.
  • Motivated self-starter who can anticipate needs and handle multiple tasks in a fast-paced environment under pressure-sensitive situations.

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org