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Chief Operations Officer

Reports To: President and Chief Executive Officer   Positions Supervised: Director of Programs, Director of Operations, Director of Product Sourcing  Status: Full-Time  FLSA: Exempt  Salary Plan: Administration  Hours: As Required 

Mid-South Food Bank (MSFB) was founded in 1981.  A 501(c)(3) charitable organization, we are a member of Feeding America, the national network of food banks.  We are a founding member of  the Safety Net Collaborative. 

Our Mission: To change lives by eliminating hunger in the Mid-South.  Our Vision: Hunger to Hope

  1. Purpose
  • Provides strategic planning and overall management of the operational and programmatic activities to Mid-South Food Bank in support of established policies, goals and objectives
  • Ensures that Food Bank activities and operations are in compliance with Feeding America, local, state and federal guidelines 
  • Lead the directors responsible for the daily operations of programs, product sourcing, warehousing and transportation
  • Provides leadership to program initiatives, research, planning, evaluation and decision making
  • Collaborate with the CEO and other C-suite members to develop and implement the strategy
  • Build relationships with peer organizations nationally in order to share best practices for logistics
  • Represents the Mid-South Food Bank as a senior leader to customers, donors, business partners, board members and the community
  • Leads the organization in the absence of the President & CEO

Key Accountabilities

  • Employee Engagement – Create a diverse and inclusive culture.  Attract, develop and retain the best talent from all backgrounds;
  • Strategy – Develop and implement a strategic plan that will enable the Mid-South Food Bank to achieve its overarching objectives to operate at the highest levels of efficiency and effectiveness; 
  • Compliance – Develop and implement programs and procedures to ensure and document compliance with federal and state laws, warehousing and transportation regulations, and food safety laws and regulations;
  • Controls – Develop and implement programs and procedures to ensure the appropriate financial and physical controls.
  • Staffing – Develop and implement the appropriate logistics organizational structure and ensure appropriate staffing; 
  • Leadership – Demonstrate outstanding people leadership skills.  Build trust with all colleagues; model ideal behaviors and lead by example.  Demonstrate the functional / technical skills to lead all operations; 
  • Ethics – Operate at the highest ethical standard. Act in the best interest of all stakeholders.

Key Challenges

  • People – Create and maintain a diverse culture; balancing employees, contractors and volunteers to accomplish work;
  • Limited Resources – Work within financial, staffing and facility limitations to accomplish key objectives;
  • Collaboration – Demonstrate ability and willingness to work collaboratively with the leadership team to drive results and accomplish objectives;
  • Deliberate Improvement – Devote the time and resources required to identify and address opportunities to improve, streamline, combine and/or eliminate functions
  • Change Management – Developing and implementing new processes and procedures for existing and future facilities.
  • Competition for Talent – Maintain a talented, engaged workforce to accomplish the required logistics functions.
  1. Competencies
  • Command Skills – Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
  • Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
  • Interpersonal Savvy – Relates well to all people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
  • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Building Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  1. Knowledge and Experience
  • Four-year college degree in related field
  • Minimum of five years of relevant leadership experience and demonstrated strategic planning expertise
  • Knowledge of Safe Food Handling requirements, theories and practices preferred
  • High level of analytical, data interpretation and problem-solving skills to achieve bottom line results
  • Ability to handle details of specific duties while still developing and maintaining a broad perspective of the organization mission and goals

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

 

Executive Assistant

Reports To: President & CEO/ Chief Development Officer  Status: Permanent Full-Time  FLSA: Non-exempt  Hours: 8:00 a.m. – 4:30 p.m. M.-Fri. (some overtime as needed)

Mid-South Food Bank (MSFB) was founded in 1981.   A 501(c)(3) charitable organization, we are a member of Feeding America, the national network of food banks.  We are a founding member of  the Safety Net Collaborative. 

Our Mission: To change lives by eliminating hunger in the Mid-South.  Our Vision: Hunger to Hope

Job Summary:

  • Perform advanced level administrative functions in support of executives
  • Maintaining board documents/files and board room equipment and shared calendar
  • Maintaining the executive business appointment schedule, scheduling meetings and assisting with meeting preparation

Key Accountabilities

  • Demonstrate outstanding people leadership skills.  Build trust with all colleagues; model ideal behaviors
  • Demonstrate confidentiality of sensitive information and operate at the highest ethical standard. 
  • Coordinating activities and initiatives that support MSFB team
  • Greet visitors, answer and route telephone calls as needed.
  • Supervise office volunteers
  • Maintain board list, board packets, board minutes, board books and files, staff list and employee mail
  • Maintain positive interpersonal relationships with donors, volunteers, agency representatives, visitors, management, staff and board of directors.
  • Prepare correspondence, memos, reports as needed for CEO.
  • Manage executives' time and calendars through efficient scheduling of internal and external meetings, conferences and travel.
  • Other duties as assigned.

Key Challenges

  • Limited Resources  -  Working within financial and staffing limitations to accomplish key objectives
  • Collaboration – Demonstrating the ability and willingness to work collaboratively with MSFB staff, volunteers and partner agencies to drive results and accomplish objectives

Competencies

  • Dedicated to meeting the expectations and requirements of internal and external clients.
  • Acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
  • Good at establishing clear directions; distributes the workload appropriately; lays out work in a well-planned and organized manner, maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Has the functional and technical knowledge and skill to do the job at a high level of accomplishment
  • Motivated self-starter who can anticipate needs and handle multiple tasks in a fast-paced environment under pressure-sensitive situations.
  • Professional and pleasant demeanor with all internal and external contacts.

Knowledge and Experience:

  • Two years of college plus 2 years clerical experience, including telephone switchboard.
  • Computer skills including advanced proficiency in Outlook, Powerpoint, Microsoft Word and Excel, including mail merge feature.
  • Ability to use standard office equipment.
  • Knowledge of good record keeping procedures and ability to maintain accurate records and files.
  • Excellent verbal, written, and interpersonal communication skills.
  • Organizational skills with attention to detail and ability to multi-task.
  • Ability to type 50 words per minute.
  • Must have a valid driver’s License.

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

 

Retail Store Donation Coordinator

Reports To: Director of Donor Relations  Positions Supervised: None  Status: Full-Time  FLSA: Non- Exempt Hours: 8 a.m. – 5 p.m. Monday – Friday; some overtime as needed

Job Summary:  Duties include calling on retail grocery stores in support of the store donation program, educating store personnel on their program’s donation guidelines, attending store meetings and store training sessions, monitoring and reporting donation progress to store managers, district managers and program coordinators, and managing the donor recognition program.

Responsibilities:

  • Identify target stores by retail account.
  • Provide personal follow-up and recognition for retailers.
  • Create and routinely implement an onsite visitation plan.
  • Create a store donation toolkit for each retail chain, to be used when visiting stores.
  • Create and maintain a key contact data base, with follow-up correspondence on a consistent basis.
  • Process blue receipts.
  • Work with Agency Relations to establish a process for managing agencies participating in the SDP.
  • Work with drivers and warehouse staff to ensure stores are ready for driver pickups and are following donation guidelines.
  • Work with Donor Relations to recognize retailers where applicable.
  • Prepare weekly activity report on donor visits and store-level interactions.
  • Maintain working relationships that ensure the success of Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, vendors, agency representatives, Food Bank management and staff.
  • Other duties as assigned.

Qualifications:

  • College degree preferred – Associates or Bachelor’s degree.
  • Minimum of three years customer service experience (preferably within the food and grocery industry).
  • Excellent verbal, written and interpersonal communication skills with emphasis on relationship building.
  • Computer skills including Microsoft office and the ability to maintain accurate and legible records.
  • Motivated self-starter with a strong external customer focus.
  • A high degree of personal initiative to anticipate needs and solve problems.
  • Must have a valid Driver’s License.
  • Acceptance of philosophy of food banking.
  • MSFB Mission: We change lives by eliminating hunger in the Mid-South.

    MSFB Vision Hunger to Hope

    MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

    To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

 

Food Resource Coordinator

Reports To: Director of Donor Relations  Status: Full-Time  FLSA: Non-Exempt  Hours: 8:30 a.m. – 5 p.m. Monday – Friday; some overtime as needed

Job Summary: Responsible for increasing the amount and variety of food available to MSFB Partner Agencies by developing and retaining food donation from local sources i.e., manufactures and growers, and maintaining and enhancing our national food donations through Feeding America. Additional activities include tracking, evaluation and recognition of food donors.

Responsibilities:

    Food Acquisition

  • Expand food acquisition program by calling on food companies, wholesaler, distributors, agricultural community and other food related industries in order to increase overall food donations to MSFB.
  • Maintain regular communication with Feeding America’s product sourcing department for updated information and background on national partners.
  • Stay current on changes in the food industry and use information to help develop local solicitation strategies to maximize possible donations of food. Keep management informed of issues that will require long-range attention.
  • Offer professional customer service that will attract new and repetitive food donations.
  • Help to engage and involve the manufacturing and agricultural industry in MSFB’s Mission
  • Maintain regular contact with all current and previous donors, to keep them informed with needed information or updates MSFB.
  • Maintain a regular program of researching and developing a food donor prospect list calling and prospective new donors in order to solicit donations and involvement with MSFB.
  • Attend food industry events including local and regional trade shows and association meeting and network conferences as required.
  • Work directly with the Retail Store Donation Coordinator to develop and grow the Emerging Retail Program.

Administrative

  • Develops a standard process plan for food solicitation
  • Utilize a donor tracking system to run donor reports for tracking trends and volume, and donor acknowledgement.
  • Ensure data integrity through timely updates and enhancement of the donor records
  • Maintain an activity/phone call log
  • Meet quota of weekly “out in the field” sales calls
  • Provides personal follow up or recognition for food donors
  • Produce weekly activity report on new and existing donors

General

  • Maintain positive interpersonal relationships with donors, volunteers, agency representatives, visitors, management, staff and board of directors.
  • Other duties as assigned.

Qualifications:

  • College degree preferred-  Associates’ or Bachelor’s degree
  • Minimum of three years sales experience (preferably within the food and grocery industry)
  • Excellent presentation and communications skills
  • Excellent customer service skills
  • Strong writing, analytical and organizational skills
  • Ability to travel, current valid driver’s license and access to a personal vehicle
  • Ability to work independently and collaboratively
  • Highly motivated and possess a positive attitude
  • Ability to maintain organized and detailed records and report on outcomes/results
  • Proficient in creating and maintaining computer generated database programs; ability to learn inventory software program
  • Acceptance of food banking philosophy

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

 

SNAP Outreach Program Coordinator

Position Title:  SNAP Outreach Program Coordinator

Reports to: Director of Agency Partnerships and Programs Status: Full-Time  FLSA: Non-exempt  Hours:  8:30 a.m. – 5:00 p.m. Monday - Friday; some overtime as needed

Overview: 

The SNAP Outreach Program Coordinator is responsible for the development, implementation and maintenance of the SNAP Outreach Program by providing SNAP education, screening and application assistance to low-income individuals at partner agency sites throughout Mid-South Food Bank's service area in Mississippi.  The Coordinator maintains SNAP activity records and maintains up-to-date understanding of SNAP policy issues. The Coordinator should have a working knowledge of program management and outcomes.

Mid-South Food Bank (MSFB) was founded in 1981.  A 501(c)(3) charitable organization, we are a member of Feeding America, the national network of food banks.  We are a founding member of  the Safety Net Collaborative. 

Our Mission: To change lives by eliminating hunger in the Mid-South.  Our Vision: Hunger to Hope

Essential Function and Responsibilities:

  • To work with the Director of Agency Partnerships and Programs to develop SNAP education, screening and application assistance program.
  • Build and maintain relationships with Food Bank Partner Agencies and implement SNAP program.
  • Learn applicable software to process SNAP applications.
  • Maintain all activity files for education and client files for the SNAP benefit applications sent and approved
  • Maintain contact with clients as necessary for gathering information and resolving issues.
  • Monitor Federal and State policy to assess possible barriers and/or opportunities
  • Maintain communication with potential referral and collaboration partners.
  • Track SNAP applications as part of the Food Bank's Meal Per Person in Need (MPIN) using the SNAP Calculator
  • Distribute materials for Feeding the Gulf Coast regranting model; document supplies and mileage used for distributing materials 
  • Perform other duties as assigned

Job Specifications:

  • Minimum 2 year degree or equivalent experience in social services
  • Two year case management or program management experience
  • Excellent customer service, organizational and time management skills
  • Ability to communicate effectively with a broad range of education, income, age and disabled populations
  • Computer experience with a good understanding of Microsoft Office and ability to learn new software
  • Reliable, insured vehicle and good driving record and valid driver’s license
  • Commitment to understanding and supporting Mid-South Food Bank's mission, with compassion and appreciation for hunger issues.

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org