Careers

Gift Operations Manager

Job Title: Gift Operations Manager Reports To: Executive Director of Development & Communications Positions Supervised: Donor Relations Coordinator, Data Entry Clerk Status: Full-Time FLSA: Exempt Hours: 8:30 a.m. – 5:00 p.m. Monday – Friday other times as needed

Donor Relations Administration:  Ensure donor data integrity through management of tasks and timely updates and enhancement needed to maintain constituent records.

  • Manage Donor Relations Coordinator and Data Entry Clerk.  Ensure the division of duties:
    • Enter gifts into the donor database in a timely manner to produce thank-you letters quickly and accurately.
    • Document donor stewardship activity by entering notes, attributes and actions including appeals, gifts, campaign and special event activities and biographical information and other items in the fundraising database as needed.
    • Receive checks and online donations, complete deposits and delivery of deposits to the finance department
    • Execute development mailings, such as honorariums and memorials, targeted donor mailings, holiday card orders and other donor solicitations
    • Reconcile fundraising database with finance department monthly.
    • Perform regular records clean-up and data maintenance procedures.
    • Provide reports as requested and those required by management, Feeding America, etc.  
    • Work with outside vendors as required to further facilitate gift processing.
  • Recommend updates to fundraise database policies and procedures as needed
  • Develop strategies to ensure regular stewardship of donors. This may include thank-you campaigns, e-communications, and new ideas to keep donors (prospects) informed.
  • Draft the monthly thank-you letter for donors.
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Communications: Communications activities that promote, enhance, and protect the organization's brand reputation.

  • Assist the Executive Director of Development & Communications with the MSFB direct mail/digital program, working with outside vendor
    • Provide donor lists and other information required.
    • Track donation projections vs actual results.
    • Understand and share findings in the yearly donor file analysis.
  • Write, design and distribute the monthly Employee Newsletter
    • News of interest to all employees regarding policies and procedures, upcoming events, holidays, etc.
    • Include new hires with photos and brief information
    • Birthdays and work anniversaries; personal accomplishments such as graduating from college, marriage, leaving the Food Bank, work-related recognition
    • Other content of interest to all employees

Qualifications:

  • Bachelor's degree in business administration, or another relevant discipline.
  • 2 years' experience managing websites and e-communications.
  • Strong computer skills with proficiency in Word, Excel, PowerPoint, and Publisher.
  • Ability to learn and proficiently use Constituent Management software
  • Familiarity with website Content Management Software and analysis tools.
  • Ability to manage staff to handle and prioritize multiple and varied tasks while meeting deadlines.
  • Creative innovative thinker on how new web technologies can be utilized.
  • Excellent organizational skills with strong attention to detail in a deadline-focused environment.
  • Self-reliant, good problem solver, results-oriented, self-starter who can work with minimal supervision.
  • Excellent communication skills, both verbal and written, and interpersonal.
  • Acceptance of philosophy of food banking.

 

Director of Operations

Job Title: Director of Operations Reports To: Chief Operations Officer Positions Supervised: Warehouse Managers, Transportation Manager Status: Full-Time FLSA: Exempt Salary Plan: Administration Hours: As Required Revision Date: April 9, 2021

     Purpose

  • Lead the managers who manage the daily warehousing and transportation operations
  • Collaborate with the COO to develop and implement the operations strategy
  • Build relationships with peer organizations nationally in order to share best practices for logistics
  • Represents the Mid-South Food Bank as a senior leader to customers, donors, business partners, board members, and the community
  1. Key Accountabilities
  • Safety – Ensure the safety of all employees, contractors, volunteers, and visitors.  Ensure that all facilities are clean, organized, and hazard-free and that all equipment, including trucks and material handling equipment, are properly maintained and in safe working order.  Ensure that all employees are trained to recognize and address safe and unsafe conditions and promote responsibility and accountability for their own safety and the safety of others.
  • Employee Engagement – Create a diverse and inclusive culture, where individuals feel respected, are treated fairly, and have an opportunity to do their best work every day.  Attract, develop and retain the best talent from all backgrounds.
  • Logistics Strategy – Develop and implement a strategic plan for logistics that will enable the Mid-South Food Bank to achieve its overarching objectives and to operate the facilities and transportation at the highest levels of efficiency and effectiveness.  Develop and maintain a balanced scorecard to measure progress relative to key metrics and share the scorecard broadly so that all colleagues know the score.
  • Compliance – Develop and implement programs and procedures to ensure and document compliance with federal and state laws, warehousing and transportation regulations, and food safety laws and regulations.
  • Controls – Develop and implement programs and procedures to ensure necessary and appropriate controls for inventory, transportation fleet management, DOT regulations, AIB, Feeding America, and safe food handling guidelines. Ensure the appropriate financial and physical controls.
  • Operations – Lead the logistics managers to ensure the delivery of quality, cost-effective services, including receiving, storing, sorting, and packing, inventory allocation, handling, shipping, and delivery of food and other items; processing returned and/or damaged goods; maintaining all facilities and equipment; and related contractual and administrative services.
  • Facilities -- Preserves the Food Bank’s investment in land, building, and equipment by reporting to the Director of Facilities any preventive or scheduled maintenance and needed repairs. Ensure all areas of the warehouse are kept clean at all times and “AIB/Inspection Ready”
  • Staffing – Develop and implement the appropriate logistics organizational structure and ensure appropriate staffing.  Establish and implement performance standards for all logistics positions; ensure that high-performers are rewarded and that weak performances are addressed appropriately.
  • Leadership – Demonstrate outstanding people leadership skills.  Build trust with all colleagues; model ideal behaviors and lead by example.  Demonstrate the functional/technical skills to lead all operations.  Act as a catalyst to achieve objectives and budgets and to identify and implement deliberate improvement initiatives.
  • Ethics – Operate at the highest ethical standard.  Meet the spirit as well as the letter of rules and regulations.  Do the right things, in the right ways, for the right reasons, all of the time and ensure that the team does the same.  Act in the best interest of all stakeholders.
  1. Key Challenges
  • People – Creating and maintaining a diverse culture; balancing employees, contractors, and volunteers to accomplish work; motivating leaders and individual contributors
  • Limited Resources – Working within financial and staffing limitations to accomplish key objectives
  • Collaboration – Demonstrating the ability and willingness to work collaboratively with team members, volunteer coordinator, and contractors to drive results and accomplish objectives
  • Deliberate Improvement – Devoting the time and resources required to identify and address opportunities to improve, streamline, combine and/or eliminate functions
  • Change Management – Developing and implementing new processes and procedures for existing and future facilities
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  • Competition for Talent – Maintain a talented, engaged workforce in order to accomplish the required logistics functions given the competition for talent.
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  • Competencies
  • Command Skills – Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head-on; energized by tough challenges.
  • Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Strong computer skills including distribution and logistic systems (WMS & TMS).
  • Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
  • Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  • Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
  • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into the efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Building Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  1. Knowledge and Experience
  • Four-year college degree in related field
  • Minimum of five years of relevant leadership experience and demonstrated expertise in logistics management
  • Knowledge of Safe Food Handling requirements, theories, and practices preferred
  • Knowledge of DOT, OSHA, and Fleet Management requirements
  • AIB or equivalent inspection experience and HACCP training a plus
  • Working knowledge of Microsoft Office Suite and inventory management software

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are issues downloading the application, please call us at 901-527-0841. 

 

Warehouse Worker

Job Title: Warehouse Worker  Reports To: Warehouse Manager  Positions Supervised: None  Status: Full-Time  FLSA: Non- Exempt  Hours: Monday – Friday 1st Shift

(Hours may vary based on business needs, availability from 6:00 am to 6:00 pm is expected.)

Responsibilities:

  • Receive, inspect and properly weigh and/or count all incoming products
  • Pull orders
  • Load and unload deliveries and shipments
  • Maintain orderly and clean work area in compliance with Food Bank safety and sanitation policies; ensure that the warehouse facility meets Feeding America and Memphis and Shelby County Health Department’s guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Ensure that equipment is clean and operating properly 
  • Work with volunteer groups as needed
  • Maintain working relationships that ensure the success of The Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management, and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Good verbal and written communication skills
  • Ability to write legibly and perform basic math
  • Demonstrated attention to detail, knowledge of good record-keeping procedures, and the ability to maintain accurate and legible records and current files
  • Prior warehouse, production, food service experience preferred
  • Ability to withstand below-freezing temperatures for short periods of time (thermally insulated suit is provided)
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification required
  • Ability to lift a minimum of 50 pounds 
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work at a fast pace
  • Ability to work well with donors, volunteers, agency representatives, volunteers, senior aides, and other Food Bank staff
  • Acceptance of philosophy of food banking

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are issues downloading the application, please call us at 901-527-0841. 

 

Custodian

Reports To: Facilities Manager Positions Supervised: None Status: Full-time FLSA: Non-exempt  Hours: 8:00 a.m. – 4:30p.m Monday – Friday

Responsibilities:

  • Ensure offices, and break room are cleaned
  • Ensure that the warehouse facility meets Memphis and Shelby County Health Department, AIB,  and Feeding America guidelines through daily cleaning in the warehouse, offices, bathrooms and break room and maintenance of the outside perimeters
  • Tracks and records all cleaning activities from the Master Cleaning schedules and logs
  • Responds to service requests including the setup and takedown of furniture and equipment
  • Handle special projects as necessary including waxing floors, shampooing carpets, etc.
  • Maintain the exterior of the building including cutting grass and shrubs, removal of trash, etc.
  • Remove trash in accordance with established procedures
  • Help to maintain a pest-free environment by checking and replacing pest control devices, checking and properly positioning rodent traps, maintaining accurate pest control logs.
  • Clean and disinfect restrooms and other common areas.
  • Maintain working relationships that ensure the success of Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent; one year of custodial experience
  • Good verbal and written communication skills
  • Knowledge of good record-keeping procedures and the ability to maintain accurate and legible records
  • Ability to work with pesticides; handle and safely dispose of hazardous materials
  • Ability to operate a pressure washer.
  • Knowledge of maintaining, cleaning and preserving a variety of surfaces; proper use of a wide range of chemicals according to state and federal regulations;
  • Ability to lift a minimum of 50 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are issues downloading the application, please call us at 901-527-0841. 

Truck Driver

Reports To: Transportation Manager FLSA: Non-exempt  Hours: 7 a.m. – 3:30 p.m.  Mon –Fri, other hours as needed

Job Summary:

Safely operate Mid-South Food Bank vehicles. Safely load, transport, and unload or assist in unloading food and related product. Maintain working relationships with food donor representatives. 

Responsibilities:

  • Operate Mid-South Food Bank vehicles to pick up and deliver products.  Ensure truck is properly loaded, secured and within weight limits.
  • Inspect and verify the contents of inventory loads against shipping papers
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes in order to ensure that vehicles are in proper working order and report any mechanical problems encountered with vehicles
  • Follow a schedule of pick-up and delivery; maintain record of pick-up and delivery activities, as well as other records such as mileage, logs, and equipment.
  • Report delays, accidents or other traffic and transportation situations to supervisor using mobile telephones
  • Maintain records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Assist in receipting donated product
  • Load and unload trucks by hand, pallet jack, or forklift; or assist in loading and unloading of special or large quantities of product.
  • Accurately pull order for pickup and delivery
  • Provide assistance as needed to maintain orderly and clean work area in compliance with Mid-South Food Bank’s safety and sanitation policies; ensure that the warehouse facility meets the Feeding America and Memphis and Shelby County Health Department guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Maintain working relationships that ensure the success of Mid-South Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Comply with specialized regulations, such as US Department of Transportation regulations.
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent; commercial drivers license (CDL) required
  • Two years experience driving a truck in all weather conditions.
  • Good verbal and written communication skills
  • Demonstrated attention to detail, knowledge of good record-keeping procedures and the ability to maintain accurate and legible records and current files
  • Ability to work independently and as part of a team.
  • Ability to read maps, speak clearly over phones and radios and follow written and verbal geographic directions
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Ability to lift a minimum of  75 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to establish and maintain effective working relationships with donors, volunteers, agencies and other Food Bank staff
  • Acceptance of philosophy of food banking

Working Conditions:

Depending on the route the driver may operate the vehicle in moving freeway traffic or through congested surface streets.  Work is performed in weather that may make driving hazardous.

The driver may be exposed to other hazardous conditions, such as doing field repairs, climbing and descending from a high truck, etc.

The driver’s back, legs, arms and hands have increased exposure to stress due to extended sitting for long times and vehicle vibrations.  The driver’s eyes have increased exposure to stress due to driving when there is inadequate illumination or in direct sunlight.  The driver is exposed to exhaust fumes when standing near a running vehicle.

May push and pull pallets up to 2,000 pounds while operating pallet jack.  May lift, move and carry objects up to 75 pounds.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are issues downloading the application, please call us at 901-527-0841. 

 

Mid-South Food Bank is continually working towards becoming an organization that is reflective of the demographics of the areas we serve. We commit to celebrating diversity, ensuring inclusion, and prioritizing equity in our internal and external work. We believe diversity, inclusion, and equity are essential to our ability to serve our partner agencies and our clients well. Read our full commitment statement to diversity, equity, and inclusion here