Careers

Director of Operations

Reports To: Chief Operations Officer Positions Supervised: Operations Supervisor (Batesville, MS), Inventory Manager, Warehouse Manager, Transportation Manager  Status: Full-Time  FLSA: Exempt  Salary Plan: Administration  Hours: As Required  Revision Date: January 4, 2022 

Purpose

  • Lead the managers who manage the daily warehousing and transportation operations
  • Collaborate with the COO to develop and implement the operations strategy
  • Build relationships with peer organizations nationally in order to share best practices for logistics
  • Represents the Mid-South Food Bank as a senior leader to customers, donors, business partners, board members and the community
  1. Key Accountabilities
  • Safety – Ensure the safety of all employees, contractors, volunteers, and visitors.  Ensure that all facilities are clean, organized, and hazard-free and that all equipment, including trucks and material handling equipment, are properly maintained and in safe working order.  Ensure that all employees are trained to recognize and address safe and unsafe conditions and promote responsibility and accountability for their own safety and the safety of others.
  • Employee Engagement – Create a diverse and inclusive culture, where individuals feel respected, are treated fairly, and have an opportunity to do their best work every day.  Attract, develop and retain the best talent from all backgrounds.
  • Logistics Strategy – Develop and implement a strategic plan for logistics that will enable the Mid-South Food Bank to achieve its overarching objectives and to operate the facilities and transportation at the highest levels of efficiency and effectiveness.  Develop and maintain a balanced scorecard to measure progress relative to key metrics and share the scorecard broadly so that all colleagues know the score.
  • Compliance – Develop and implement programs and procedures to ensure and document compliance with federal and state laws, warehousing and transportation regulations, and food safety laws and regulations.
  • Controls – Develop and implement programs and procedures to ensure necessary and appropriate controls for inventory, transportation fleet management, DOT regulations, AIB, Feeding America, and safe food handling guidelines. Ensure the appropriate financial and physical controls.
  • Operations – Lead the logistics managers to ensure the delivery of quality, cost-effective services, including receiving, storing, sorting and packing, inventory allocation, handling, shipping, and delivery of food and other items; processing returned and/or damaged goods; maintaining all facilities and equipment, and related contractual and administrative services.
  • Facilities -- Preserves the Food Bank’s investment in land, building, and equipment by authorizing preventive or scheduled maintenance and needed repairs. Ensure all duties are complete (i.e. warehouse, cleaning of offices, break rooms, meeting rooms, restrooms, lobbies, warehouse, etc.).Oversees the maintenance of air conditioning/refrigeration equipment and electrical issues with the vendors. Oversees the security of the facility including maintaining fire alarm system, sprinkler system, fire pump, etc.
  • Staffing – Develop and implement the appropriate logistics organizational structure and ensure appropriate staffing.  Establish and implement performance standards for all logistics positions; ensure that high-performers are rewarded and that weak performances are addressed appropriately.
  • Leadership – Demonstrate outstanding people leadership skills.  Build trust with all colleagues; model ideal behaviors and lead by example.  Demonstrate the functional/technical skills to lead all operations.  Act as a catalyst to achieve objectives and budgets and to identify and implement deliberate improvement initiatives.
  • Ethics – Operate at the highest ethical standard.  Meet the spirit as well as the letter of rules and regulations.  Do the right things, in the right ways, for the right reasons, all of the time and ensure that the team does the same.  Act in the best interest of all stakeholders.
  1. Key Challenges
  • People – Creating and maintaining a diverse culture; balancing employees, contractors, and volunteers to accomplish work; motivating leaders and individual contributors
  • Limited Resources – Working within financial and staffing limitations to accomplish key objectives
  • Collaboration – Demonstrating the ability and willingness to work collaboratively with team members, volunteer coordinator, and contractors to drive results and accomplish objectives
  • Deliberate Improvement – Devoting the time and resources required to identify and address opportunities to improve, streamline, combine and/or eliminate functions
  • Change Management – Developing and implementing new processes and procedures for existing and future facilities
    Competition for Talent – Maintain a talented, engaged workforce in order to accomplish the required logistics functions given the competition for talent.
  1. Competencies
  • Command Skills – Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head-on; energized by tough challenges.
  • Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.
  • Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  • Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
  • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into the efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Building Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  1. Knowledge and Experience
  • A high school diploma or GED is required.
  • Bachelors or associates degree preferred
  • Serve-safe certified, or a food safety verification preferred
  • Food Distribution experience preferred.
  • Minimum of five years of relevant leadership experience and demonstrated expertise in logistics management
  • Knowledge of Safe Food Handling requirements, theories, and practices preferred
  • Knowledge of DOT, OSHA, and Fleet Management requirements
  • AIB or equivalent inspection experience and HACCP training are a plus
  • Working knowledge of Microsoft Office Suite and inventory management software

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

Director of Development and Marketing

Job Title: Director of Development and Marketing Reports To: Chief Development Officer Position Supervised: Grant Writer, Marketing &Communications Manager, Funds Development Manager Status: Full-Time FLSA: Exempt Hours: 8:30 a.m. – 5:00 p.m. Monday – Friday

Job Summary:  Director of Development and Marketing works closely with the Chief Executive Officer (CEO) Chief Development Officer (CDO) to develop and implement a strategy for corporate and major gift relationship management (manage, nurture, upgrade) to meet short and long-term goals of the organization.  The primary objective is to increase financial donations to the Mid- South Food Bank and develop long-term relationships built on a firm understanding of donors’ interests, passions, and values.  Build and manage the brand identity and all aspects of marketing and communications across the Mid-South Food Bank’s (MSFB) service area to raise awareness of the charity and its programs through the Mid-South area.

A successful candidate must be passionate about our mission and the families we serve.  Also work with a variety of volunteers, including board members, who support and help the organization, and will be sensitive to the needs of passions of a diverse staff.

Responsibilities:

Cultivation and Stewardship

  • Manage all aspects of the major gifts program for Mid-South Food Bank, including solicitation of new donations and supervising annual gifts of $5,000 or more from all financial supporters of the Mid- South Food Bank.
  • Diligent with appropriate follow-up and follow-through.
  • Write clearly and concisely, using multiple platforms to reach diverse audiences, effective public speaker and presenter.
  • Create an annual comprehensive development plan, in collaboration with the CEO, with targeted goals, objectives, methods, quantifiable outcomes which will achieve budgeted goals.
  • Manage, with the exception of the direct mail program, donations and gifts of less than $5,000 to include solicitation of new donations and upgrading current donors to the major gift category.  The activity relating to these under $5,000 donations should comprise approximately 15% of the time.
  • Convey the energy, meaning, and importance of MSFB’s mission and work.
  • Establish and maintain a donor cultivation cycle and gift stewardship program to ensure that new major donors are developed, have opportunities to increase their level of support annually and enjoy a close relationship with the Mid-South Food Bank.
  • Develop strategic funding requests based on immediate and long-term funding goals of the organization for high net worth individuals and corporations as appropriate.
  • Responsible for researching, cultivating, soliciting, and closing major gifts and for equipping and prompting the CEO and CDO in the relationship management process for individual major gift donors including conducting prospect solicitation briefings with CEO and CDO.
  • Supervise research and produce grant applications as appropriate.  Partner with the Grant Manager and maintain a calendar of grant and report deadlines and respond as required.  Establish and track annual development expectations for prospecting, grant attainment, grant compliance, as well as, tracking grants to ensure replacement funding.

 

Marketing and Public Relations

  • Manage a strong communications/public relations program that will result in increased support and raised community awareness. Ensure the Food Bank’s website is maintained i.e., design, content, and updates/revisions.
  • Ensure the development and implementation of communications strategies l(adapting existing strategies) to ensure regular stewardship of donors. This includes thank-you campaigns, newsletters, email blasts, as well as new ideas for how we can keep donors (prospects) informed.
  • Oversee events and community campaigns; including maintaining a predetermined ROI and goal for each fiscal year. Ensure the planning and implementation of funding campaigns, events, and activities. Provide a comprehensive overview of the community relations program and results on an annual basis
  • Oversee the direct mail program.
  • Activate constituents to respond to any federal, state, county, or local legislation that addresses food security
  • Protect the Food Bank’s image by ensuring all forms of internal and external communication are consistent with mission and vision. Coordinate the production of materials i.e., annual reports, newsletters, brochures, advertisements, signs, posters, displays, etc.
  • Initiate or is directed by the CEO or CDO to perform additional duties or tasks to support the mission.

Monitoring and Reporting

  • Monitor weekly, monthly, quarterly and annual activity to achieve gift revenue goals.
  • Prepare and submit accurate and timely monthly activity reports to senior leadership.
  • Work within the assigned database and maintain accurate, complete, and timely donor records.

Qualifications:

  • Bachelor’s degree
  • 5-7 years of nonprofit fundraising experience, development, major gift experience preferred;
  • Demonstrated ability to think strategically and creatively;
  • Results-oriented and strong attention to follow-through;
  • Ability to multi-task, meet deadlines, and work with minimal supervision;
  • Strong writing and oral communication skills; comfortable with diverse groups of people;
  • Microsoft Office Suite computer skills;
  • Experience with constituent relationship management system;
  • Attention to detail and strong project management skills;
  • Strong sense of customer service and demonstrate the ability to respond with urgency to the needs and requests of others, internally and externally, and ensure a high degree of responsiveness to all donors without regard to their giving level;
  • Ability to work as part of a team;
  • Professional attitude and appearance;
  • Willingness and ability to adjust to changing conditions or priorities;
  • Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Warehouse Worker

Job Title: Warehouse Worker Reports To: Distribution Warehouse Manager Positions Supervised:  None Status: Full-Time FLSA: Non-Exempt Hours: 7:00 a.m. – 3:30 p.m Monday – Friday

Responsibilities:

  • Receive, inspect and properly weigh and/or count all incoming products
  • Accurately pull orders for pickup and delivery
  • Load delivery orders and unload shipments as needed
  • Maintain orderly and clean work area in compliance with Food Bank safety and sanitation policies; ensure that the warehouse facility meets Memphis and Shelby County Health Department guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Maintain working relationships that ensure the success of Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management, and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Good verbal and written communication skills
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Demonstrated attention to detail, knowledge of good record-keeping procedures, and the ability to maintain accurate and legible records and current files
  • Prior warehouse, production, food service experience preferred
  • Ability to lift a minimum of 50 pounds
    Ability to successfully complete a Safe Food Handling Course
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

TRUCK DRIVER

Reports To: Transportation Manager FLSA: Non-exempt  Hours: 7 a.m. – 3:30 p.m.  Mon –Fri, other hours as needed

Job Summary:
Safely operate Mid-South Food Bank vehicles. Safely load, transport, and unload or assist in unloading food and related product. Maintain working relationships with food donor representatives. 

Responsibilities:

  • Operate Mid-South Food Bank vehicles to pick up and deliver products.  Ensure truck is properly loaded, secured and within weight limits.
  • Inspect and verify the contents of inventory loads against shipping papers
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes in order to ensure that vehicles are in proper working order and report any mechanical problems encountered with vehicles
  • Follow a schedule of pick-up and delivery; maintain a record of pick-up and delivery activities, as well as other records such as mileage, logs, and equipment.
  • Report delays, accidents, or other traffic and transportation situations to the supervisor using mobile telephones
  • Maintain records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Assist in receipting donated product
  • Load and unload trucks by hand, pallet jack, or forklift; or assist in loading and unloading of special or large quantities of product.
  • Accurately pull order for pickup and delivery
  • Provide assistance as needed to maintain orderly and clean work area in compliance with Mid-South Food Bank’s safety and sanitation policies; ensure that the warehouse facility meets the Feeding America and Memphis and Shelby County Health Department guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Maintain working relationships that ensure the success of Mid-South Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management, and staff
  • Comply with specialized regulations, such as US Department of Transportation regulations.
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent; commercial drivers license (CDL) required
  • Two years of experience driving a truck in all weather conditions.
  • Good verbal and written communication skills
  • Demonstrated attention to detail, knowledge of good record-keeping procedures, and the ability to maintain accurate and legible records and current files
  • Ability to work independently and as part of a team.
  • Ability to read maps, speak clearly over phones and radios, and follow written and verbal geographic directions
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Ability to lift a minimum of  75 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to establish and maintain effective working relationships with donors, volunteers, agencies, and other Food Bank staff
  • Acceptance of philosophy of food banking

Working Conditions:

Depending on the route the driver may operate the vehicle in moving freeway traffic or through congested surface streets.  Work is performed in weather that may make driving hazardous.

The driver may be exposed to other hazardous conditions, such as doing field repairs, climbing and descending from a high truck, etc.

The driver’s back, legs, arms, and hands have increased exposure to stress due to extended sitting for long times and vehicle vibrations.  The driver’s eyes have increased exposure to stress due to driving when there is inadequate illumination or in direct sunlight.  The driver is exposed to exhaust fumes when standing near a running vehicle.

May push and pull pallets up to 2,000 pounds while operating a pallet jack.  May lift, move, and carry objects up to 75 pounds.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Mid-South Food Bank is continually working towards becoming an organization that is reflective of the demographics of the areas we serve. We commit to celebrating diversity, ensuring inclusion, and prioritizing equity in our internal and external work. We believe diversity, inclusion, and equity are essential to our ability to serve our partner agencies and our clients well. Read our full commitment statement to diversity, equity, and inclusion here