Careers

Data Entry Clerk

Job Title:  Entry Clerk Reports To: Donor Relations Manager Status: Full-Time FLSA: Non-exempt Hours: 8:30 a.m. – 5:00 p.m. Monday - Friday, Some overtime as needed

Responsibilities:

  • Open development department mail, sort, and stamp checks for deposit
  • Make copies of daily deposits and backup materials; distribute copies
  • Enter donations data and generate thank you letters
  • Sort signed thank you letters, copy as appropriate and prepare for mailing
  • Maintain hard copies of donor files
  • Second to greet visitors, answer and properly route telephone calls, collect information for food donations, and forward to the Operations Department
  • Sign community service workers in and out, notify the operations director of their arrival as needed
  • Post and prepare daily mailings for pickup as needed
  • Prepare mailing list for Food Bank newsletter and enter correct data for all return newsletters
  • Maintain working relationships that ensure the success of The Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management, and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent secretarial experience
  • Good verbal and written communication skills
  • Knowledge of good record-keeping procedures and the ability to maintain accurate and legible records and current files
  • Computer skills and the ability to type a minimum of 30 words per minute
  • Knowledge of peripheral devices; ability to use standard office equipment
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Director of Development and Marketing

Job Title: Director of Development and Marketing Reports To: Chief Development Officer Position Supervised: Grant Writer, Marketing &Communications Manager, Funds Development Manager Status: Full-Time FLSA: Exempt Hours: 8:30 a.m. – 5:00 p.m. Monday – Friday

Job Summary:  Director of Development and Marketing works closely with the Chief Executive Officer (CEO) Chief Development Officer (CDO) to develop and implement a strategy for corporate and major gift relationship management (manage, nurture, upgrade) to meet short and long-term goals of the organization.  The primary objective is to increase financial donations to the Mid- South Food Bank and develop long-term relationships built on a firm understanding of donors’ interests, passions, and values.  Build and manage the brand identity and all aspects of marketing and communications across the Mid-South Food Bank’s (MSFB) service area to raise awareness of the charity and its programs through the Mid-South area.

A successful candidate must be passionate about our mission and the families we serve.  Also work with a variety of volunteers, including board members, who support and help the organization, and will be sensitive to the needs of passions of a diverse staff.

Responsibilities:

Cultivation and Stewardship

  • Manage all aspects of the major gifts program for Mid-South Food Bank, including solicitation of new donations and supervising annual gifts of $5,000 or more from all financial supporters of the Mid- South Food Bank.
  • Diligent with appropriate follow-up and follow-through.
  • Write clearly and concisely, using multiple platforms to reach diverse audiences, effective public speaker and presenter.
  • Create an annual comprehensive development plan, in collaboration with the CEO, with targeted goals, objectives, methods, quantifiable outcomes which will achieve budgeted goals.
  • Manage, with the exception of the direct mail program, donations and gifts of less than $5,000 to include solicitation of new donations and upgrading current donors to the major gift category.  The activity relating to these under $5,000 donations should comprise approximately 15% of the time.
  • Convey the energy, meaning, and importance of MSFB’s mission and work.
  • Establish and maintain a donor cultivation cycle and gift stewardship program to ensure that new major donors are developed, have opportunities to increase their level of support annually and enjoy a close relationship with the Mid-South Food Bank.
  • Develop strategic funding requests based on immediate and long-term funding goals of the organization for high net worth individuals and corporations as appropriate.
  • Responsible for researching, cultivating, soliciting, and closing major gifts and for equipping and prompting the CEO and CDO in the relationship management process for individual major gift donors including conducting prospect solicitation briefings with CEO and CDO.
  • Supervise research and produce grant applications as appropriate.  Partner with the Grant Manager and maintain a calendar of grant and report deadlines and respond as required.  Establish and track annual development expectations for prospecting, grant attainment, grant compliance, as well as, tracking grants to ensure replacement funding.

 

Marketing and Public Relations

  • Manage a strong communications/public relations program that will result in increased support and raised community awareness. Ensure the Food Bank’s website is maintained i.e., design, content, and updates/revisions.
  • Ensure the development and implementation of communications strategies l(adapting existing strategies) to ensure regular stewardship of donors. This includes thank-you campaigns, newsletters, email blasts, as well as new ideas for how we can keep donors (prospects) informed.
  • Oversee events and community campaigns; including maintaining a predetermined ROI and goal for each fiscal year. Ensure the planning and implementation of funding campaigns, events, and activities. Provide a comprehensive overview of the community relations program and results on an annual basis
  • Oversee the direct mail program.
  • Activate constituents to respond to any federal, state, county, or local legislation that addresses food security
  • Protect the Food Bank’s image by ensuring all forms of internal and external communication are consistent with mission and vision. Coordinate the production of materials i.e., annual reports, newsletters, brochures, advertisements, signs, posters, displays, etc.
  • Initiate or is directed by the CEO or CDO to perform additional duties or tasks to support the mission.

 

Monitoring and Reporting

  • Monitor weekly, monthly, quarterly and annual activity to achieve gift revenue goals.
  • Prepare and submit accurate and timely monthly activity reports to senior leadership.
  • Work within the assigned database and maintain accurate, complete, and timely donor records.

Qualifications:

  • Bachelor’s degree
  • 5-7 years of nonprofit fundraising experience, development, major gift experience preferred;
  • Demonstrated ability to think strategically and creatively;
  • Results-oriented and strong attention to follow-through;
  • Ability to multi-task, meet deadlines, and work with minimal supervision;
  • Strong writing and oral communication skills; comfortable with diverse groups of people;
  • Microsoft Office Suite computer skills;
  • Experience with constituent relationship management system;
  • Attention to detail and strong project management skills;
  • Strong sense of customer service and demonstrate the ability to respond with urgency to the needs and requests of others, internally and externally, and ensure a high degree of responsiveness to all donors without regard to their giving level;
  • Ability to work as part of a team;
  • Professional attitude and appearance;
  • Willingness and ability to adjust to changing conditions or priorities;
  • Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

SNAP Outreach Program Coordinator

Position Title: SNAP Outreach Program Coordinator  Reports to: Director of Programs Status: Full-Time FLSA: Non-exempt Hours: Minimum 40 hours/week (Monday – Saturday) Some overtime as Approved

Overview: 

The SNAP Outreach Program Coordinator is responsible for the development, implementation, and maintenance of the SNAP Outreach Program by providing SNAP education, screening, and application assistance to low-income individuals throughout Mid-South Food Bank's service area.  The Coordinator maintains SNAP activity records and maintains an up-to-date understanding of SNAP policy issues. The Coordinator should have a working knowledge of program management and outcomes.

Essential Function and Responsibilities:

  • To work with the Director of Programs and Agency Relations Manager to develop SNAP education, screening, and application assistance program.
  • Trains/educate the Agency Customer Service Reps to take applications when out in the community.
  • Maintains familiarity with food bank strategic plan, policies, and procedures and translates the same into effective strategies to meet food bank and Branch goals and objectives;
  • Spends 90% of the time in the field and 10% office time.  Any adjustment in time % will be adjusted as needed by the Director.
  • Performs home visit requests as needed for SNAP application initial or follow-up
  • Responds to all Agency calls and/or emails within 24 hours
  • Daily follow up on application status of all pending SNAP requests
  • Maintains a daily log of all tasks, appointments, and actions taken throughout the day.  The log is subject to review on a weekly basis but at a minimum monthly by the Director.
  • Input all daily appointments into your outlook calendar and provide access to Director
  • Build and maintain relationships with Food Bank Partner Agencies and implement the SNAP program.
  • Learn applicable software to process SNAP applications.
  • Maintain all activity files for education and client files for the SNAP benefit applications sent and approved
  • Maintain contact with clients as necessary for gathering information and resolving issues.
  • Monitor Federal and State policy to assess possible barriers and/or opportunities
  • Maintain communication with potential referral and collaboration partners.
  • Track SNAP applications as part of the Food Bank's Meal Per Person in Need (MPIN) using the SNAP Calculator
  • Maintains a professional demeanor and appearance at all times.
  • Perform other duties as assigned

Job Specifications:

  • Two-year program management experience
  • High school diploma or equivalent
  • Excellent customer service, organizational, and time management skills
  • Ability to communicate effectively with a broad range of education, income, age, and disabled populations
  • Computer experience with a good understanding of Microsoft Office and ability to learn new software
  • A reliable, insured vehicle with a good driving record and valid driver’s license
  • Commitment to understanding and supporting Mid-South Food Bank's mission, with compassion and appreciation for hunger issues.
  • May require some overnight stays and travel

Knowledge, Skills, and Abilities:

  • Able to work independently and handle multiple priorities under minimal supervision.
  • Ability to work a non-traditional 40 hour work week and effectively manage time.
  • Must be able to understand instructions and effectively demonstrate quality results.
  • Possess a willingness to learn.
  • Ability to work well with other staff members and volunteers.
  • Excellent organizational skills and attention to detail.

Diversity:

Demonstrate a core value of diversity by modeling and ensuring diversity and cultural competency (respect, inclusiveness, reflecting, valuing and welcoming of cultural differences) in all position responsibilities regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran’s status, nationality, age, language, origin or employment status.

Allowable Substitutions: A combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

Language Skills:

  • Must have excellent written and verbal communication skills with demonstrated ability to communicate effectively and convey concepts in an understandable way.
  • Ability to communicate effectively with all staff members.

Mathematical Skills:

  • Ability to perform basic math functions.

Other Skills and Abilities:

  • Ability to work with people of diverse backgrounds.
  • Must be reliable and dependable.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Agency Customer Service Representative

Position Title: Agency Customer Service Representative  Reports to: Partner Agency Manager  Status: Full-Time  FLSA:  Non-exempt  Hours: 40 Hour minimum/week (Monday - Saturday) Some overtime as Approved

Overview

The Agency Customer Service Representative reports to the Partner Agency Manager and is responsible for building service capacity throughout the Mid-South Food Bank network and building community within the MSFB network of agencies (e.g., pantries, soup kitchens and shelters) and programs (e.g., child and senior hunger initiatives and the mobile food pantry).  Position works collaboratively with MSFB colleagues within her/his assigned dept. to meet mutual and related objectives.  Goals are accomplished by forging, maintaining, and building relationships with member agencies and outreach program sites and ensuring compliance with applicable policies, regulations, and procedures. The position recruits, orients, educates, coaches, advises monitors agencies and outreach programs, and provides training on food safety, volunteer management, record keeping, and regulatory compliance. 

Essential Function and Responsibilities:

Builds Capacity

  • Identifies needs and opportunities and assesses the potential for member agency and program partner expansion and improvement, developing and working with branch team and MSFB to implement plans;
  • Works cooperatively with operations staff to ensure efficient and equitable distribution of products to member agencies and program partners, directly implementing food ordering procedures where appropriate;
  • Builds relationships with and among member agencies and program partners and initiates and responds to communication from the network in a proactive, articulate, and timely manner;
  • Responds to inquiries from prospective member agencies and program partner sites and conducts screening to determine the potential for MSFB membership;
  • Participates in the design, planning, development, and implementation of outreach programs, and assists with development and implementation of associated policies and procedures;
  • Designs, plans, and implements training and mentoring programs, community-building events, and publications for the agency and program network
  • Identifies and engages with community partners addressing needs of individuals experiencing food insecurity and poverty;
  • Serves as liaison between MSFB, operations, and program partners.
  • Schedule and complete site reviews and capacity-building visits to agencies in assigned counties, ensuring a minimum of one visit per agency in a one-year period. 
  • Prepare email or letter correspondence to agencies after completion of each visit, reviewing the findings and recommendations.
  • Update review-by dates and other data in Ceres following visits; attach copies of related correspondence.
  • Communicate recommendations for agency capacity building to food bank capacity building staff for follow-up.
  • Conduct pre-approval site visits applicant agencies, as assigned.
  • Train and review TEFAP agencies, ensuring compliance with federal policies for the distribution of commodities.
  • Facilitate the delivery of on-site food safety and civil rights training as needed.
  • Assign, training, and capacity building agencies assigned to retail recovery in identified counties.
  • Completes SNAP applications on-site where needed or as directed by the Agency Partner Manager or Director.
  • Contact new Agency applicant within 24 hours of receiving completed application and schedule site inspection within 72 hours of the initial call.

Compliance

  • Monitors member agencies and program partners for compliance by conducting quarterly site visits, observing operations, and reviewing documentation to ensure compliance with MSFB, Feeding America, and regulatory standards;
  • Conduct initial on-site visits, quarterly visits and assist in the orientation of new agencies to Foodbank ordering procedures, picking up the product, etc.
  • Collects, reviews, monitors, and maintains agency and program records, ensuring timeliness, comprehensiveness, and compliance with MSFB, Feeding America, and regulatory standards.
  • All quarterly site visits are documented and added to the Agency file accordingly.
  • Keeping track of all MPIN-County Compliance Reports where applicable to assigned counties.  Reviewing data daily in order to keep counties over the 50% threshold required to remain in the green.

Agency Customer Service Rep Team

  • Maintains familiarity with food bank strategic plan, policies, and procedures and translates the same into effective strategies to meet food bank and Branch goals and objectives;
  • Spends 90% of the time in the field and 10% office time.  Any adjustment in time % will be adjusted as needed by the Agency Partner Manager.
  • Responds to all Agency calls and/or emails within 24 hours
  • Maintains a daily log of all tasks, appointments, and actions taken throughout the day.  The log is subject to review on a weekly basis but at a minimum monthly by the Agency Manager and/or Director.
  • Input all daily appointments into your outlook calendar and provide access to Manager
  • Maintains working knowledge of best practices in charitable food distribution and proactively shares the same with team members, member agencies, and program partners;
  • Participates actively in team meetings and communications, sharing ideas and suggestions designed to advance MSFB and team objectives;
  • Conducts all functions in a professional manner calculated to maintain MSFB’s standing in the community;
  • Performs other duties as assigned by Agency Partner Manager and/or the Director of Agency Partnerships and Programs.

Knowledge, Skills, and Abilities Specifications:     

  • Ability to communicate clearly, effectively, professionally, and persuasively, both orally and in writing;
  • Able to work independently and handle multiple priorities under minimal supervision.
  • Ability to work a non-traditional 40 hour work week and effectively manage time.
  • Must be able to understand instructions and effectively demonstrate quality results.
  • Possess a willingness to learn.
  • Ability to work well with other staff members and volunteers.
  • Excellent organizational skills and attention to detail.
  • Ability to analyze information and develop creative solutions and/or alternatives;
  • Ability to deal with customers and colleagues in a professional, timely, fair, consistent, and confidential manner;
  •   Ability to work both independently and as part of a team;
  • Ability to develop rapport with partners and stakeholders and to network with diverse community members. Ability to demonstrate knowledge of communication and organizational development principles and practices;
  • Ability to speak publicly and facilitate group meetings;
  • Ability to use computer programs including database management, spreadsheet, and word processing skills and knowledge of Microsoft products including, e.g. Word, Excel, Publisher, PowerPoint;
  • Ability to understand, draft, enforce, and/or interpret regulations in an accurate, consistent, and equitable manner, requiring discretion and independent judgment;
  • Ability to plan and execute events and create publications;
  • Ability to demonstrate exceptional organizational and time management skills;
  • Ability to work with multi-tasks in an accurate and timely manner.
  • Ability to communicate effectively with a broad range of education, income, age and disabled populations
  • Computer experience with a good understanding of Microsoft Office and ability to learn new software
  • Reliable, insured vehicle and good driving record and valid driver’s license
  • Commitment to understanding and supporting Mid-South Food Bank's mission, with compassion and appreciation for hunger issues.
  • Maintains a professional demeanor and appearance at all times.

Allowable Substitutions: 

  • A combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

Diversity:

Demonstrate a core value of diversity by modeling and ensuring diversity and cultural competency (respect, inclusiveness, reflecting, valuing, and welcoming of cultural differences) in all position responsibilities regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran’s status, nationality, age, language, origin or employment status.

Language Skills:

  • Must have excellent written and verbal communication skills with demonstrated ability to communicate effectively and convey concepts in an understandable way.
  • Ability to communicate effectively with all staff members.

Mathematical Skills:

  • Ability to perform basic math functions.

Other Skills and Abilities:

  • Ability to work with people of diverse backgrounds.
  • Must be reliable and dependable.

Physical Requirements:

This is both sedentary work in an office environment and physical work which requires the exertion of a negligible amount of force to move objects, up to 10 pounds of force frequently, and some light work requiring the exertion of up to 20 pounds of force occasionally.  Work requires stooping, reaching, typing, grasping, and repetitive motions; typing/word processing requires the ability to perform repetitive tasks involving fine motor skills. Work with the Mobile

Food Pantry requires climbing and additional lifting of up to 25 pounds. Vocal communication is required for expressing or exchanging information and instructions by means of the spoken word; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for driving, preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the work is not subject to adverse environmental conditions.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Director of Operations

Job Title: Director of Operations Reports To: Chief Operations Officer Positions Supervised: Operations Supervisor (Batesville, MS), Inventory Manager, Warehouse Manager, Transportation Manager Status: Full-Time FLSA: Exempt Salary Plan: Administration Hours: As Required Revision Date: January 4, 2022

Purpose

  • Lead the managers who manage the daily warehousing and transportation operations
  • Collaborate with the COO to develop and implement the operations strategy
  • Build relationships with peer organizations nationally in order to share best practices for logistics
  • Represents the Mid-South Food Bank as a senior leader to customers, donors, business partners, board members and the community
  1. Key Accountabilities
  • Safety – Ensure the safety of all employees, contractors, volunteers, and visitors.  Ensure that all facilities are clean, organized, and hazard-free and that all equipment, including trucks and material handling equipment, are properly maintained and in safe working order.  Ensure that all employees are trained to recognize and address safe and unsafe conditions and promote responsibility and accountability for their own safety and the safety of others.
  • Employee Engagement – Create a diverse and inclusive culture, where individuals feel respected, are treated fairly, and have an opportunity to do their best work every day.  Attract, develop and retain the best talent from all backgrounds.
  • Logistics Strategy – Develop and implement a strategic plan for logistics that will enable the Mid-South Food Bank to achieve its overarching objectives and to operate the facilities and transportation at the highest levels of efficiency and effectiveness.  Develop and maintain a balanced scorecard to measure progress relative to key metrics and share the scorecard broadly so that all colleagues know the score.
  • Compliance – Develop and implement programs and procedures to ensure and document compliance with federal and state laws, warehousing and transportation regulations, and food safety laws and regulations.
  • Controls – Develop and implement programs and procedures to ensure necessary and appropriate controls for inventory, transportation fleet management, DOT regulations, AIB, Feeding America, and safe food handling guidelines. Ensure the appropriate financial and physical controls.
  • Operations – Lead the logistics managers to ensure the delivery of quality, cost-effective services, including receiving, storing, sorting and packing, inventory allocation, handling, shipping, and delivery of food and other items; processing returned and/or damaged goods; maintaining all facilities and equipment, and related contractual and administrative services.
  • Facilities -- Preserves the Food Bank’s investment in land, building, and equipment by authorizing preventive or scheduled maintenance and needed repairs. Ensure all duties are complete (i.e. warehouse, cleaning of offices, break rooms, meeting rooms, restrooms, lobbies, warehouse, etc.).Oversees the maintenance of air conditioning/refrigeration equipment and electrical issues with the vendors. Oversees the security of the facility including maintaining fire alarm system, sprinkler system, fire pump, etc.
  • Staffing – Develop and implement the appropriate logistics organizational structure and ensure appropriate staffing.  Establish and implement performance standards for all logistics positions; ensure that high-performers are rewarded and that weak performances are addressed appropriately.
  • Leadership – Demonstrate outstanding people leadership skills.  Build trust with all colleagues; model ideal behaviors and lead by example.  Demonstrate the functional/technical skills to lead all operations.  Act as a catalyst to achieve objectives and budgets and to identify and implement deliberate improvement initiatives.
  • Ethics – Operate at the highest ethical standard.  Meet the spirit as well as the letter of rules and regulations.  Do the right things, in the right ways, for the right reasons, all of the time and ensure that the team does the same.  Act in the best interest of all stakeholders.

 

  1. Key Challenges
  • People – Creating and maintaining a diverse culture; balancing employees, contractors, and volunteers to accomplish work; motivating leaders and individual contributors
  • Limited Resources – Working within financial and staffing limitations to accomplish key objectives
  • Collaboration – Demonstrating the ability and willingness to work collaboratively with team members, volunteer coordinator, and contractors to drive results and accomplish objectives
  • Deliberate Improvement – Devoting the time and resources required to identify and address opportunities to improve, streamline, combine and/or eliminate functions
  • Change Management – Developing and implementing new processes and procedures for existing and future facilities

 

  • Competition for Talent – Maintain a talented, engaged workforce in order to accomplish the required logistics functions given the competition for talent.

 

  1. Competencies
  • Command Skills – Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head-on; energized by tough challenges.
  • Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.
  • Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  • Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
  • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into the efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Building Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

 

  1. Knowledge and Experience
  • High school diploma or GED required.
  • Bachelors, or associates degree preferred
  • Serve-safe certified, or a food safety verification preferred
  • Food Distribution experience preferred.
  • Minimum of five years of relevant leadership experience and demonstrated expertise in logistics management
  • Knowledge of Safe Food Handling requirements, theories, and practices preferred
  • Knowledge of DOT, OSHA, and Fleet Management requirements
  • AIB or equivalent inspection experience and HACCP training a plus
  • Working knowledge of Microsoft Office Suite and inventory management software

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Warehouse Worker

Job Title: Warehouse Worker Reports To: Distribution Warehouse Manager Positions Supervised:  None Status: Full-Time FLSA: Non-Exempt Hours: 7:00 a.m. – 3:30 p.m Monday – Friday

Responsibilities:

  • Receive, inspect and properly weigh and/or count all incoming products
  • Accurately pull orders for pickup and delivery
  • Load delivery orders and unload shipments as needed
  • Maintain orderly and clean work area in compliance with Food Bank safety and sanitation policies; ensure that the warehouse facility meets Memphis and Shelby County Health Department guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Maintain working relationships that ensure the success of Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management, and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Good verbal and written communication skills
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Demonstrated attention to detail, knowledge of good record-keeping procedures, and the ability to maintain accurate and legible records and current files
  • Prior warehouse, production, food service experience preferred
  • Ability to lift a minimum of 50 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Food Resource Coordinator

Job Title: Food Resource Coordinator  Reports To: Director of Donor Relations  Status: Full-Time  FLSA: Non-Exempt Hours: Full Time, minimum of 40 hours required; Some overtime and weekends as needed

Job Summary: Duties include calling on retail grocery stores in support of the store donation program, educating store personnel on their program’s donation guidelines, attending store meetings and store training sessions, monitoring and reporting donation progress to store managers, district managers, and program coordinators, as well as managing the donor recognition program. Also, responsible for increasing the amount and variety of food available to MSFB Partner Agencies by developing and retaining food donations from local sources i.e., manufacturers and growers, and maintaining and enhancing our national food donations through Feeding America

Responsibilities:

Food Acquisition

  • Expand food acquisition program by calling on food companies, wholesalers, distributors, agricultural community, and other food-related industries in order to increase overall food donations to MSFB.
  • Maintain regular communication with Feeding America’s product sourcing department for updated information and background on national partners.
  • Stay current on changes in the food industry and use the information to help develop local solicitation strategies to maximize possible donations of food. Keep management informed of issues that will require long-range attention.
  • Offer professional customer service that will attract new and repetitive food donations.
  • Help to engage and involve the manufacturing and agricultural industry in MSFB’s Mission
  • Maintain regular contact with all current and previous donors, to keep them informed with needed information or updates MSFB.
  • Maintain a regular program of researching and developing a food donor prospect list calling and prospective new donors in order to solicit donations and involvement with MSFB.
  • Attend food industry events including local and regional trade shows, association meetings, and network conferences as required.
  • Identify target stores by retail account to develop and grow the Emerging Retail Program.
  • Create and routinely implement an onsite visitation plan with all Donors
  • Provide personal follow-up and recognition for all Donors.
  • Work with Agency Relations to establish a process for managing agencies participating in the Store Donation Program (SDP).
  • Prepare weekly activity reports on donor visits and store-level interactions.
  • Work with drivers and warehouse staff to ensure stores are ready for driver pickups and are following donation guidelines.
  • Maintain working relationships that ensure the success of Food Bank programs.  This includes maintaining positive interpersonal relationships with Donors and Food Bank Staff & Management

Administrative

  • Develops a standard process plan for food solicitation
  • Utilize a donor tracking system to run donor reports for tracking trends and volume and donor acknowledgment.
  • Ensure data integrity through timely updates and enhancement of the donor records
  • Maintain an activity/phone call log
  • Meet quota of the weekly “out in the field” sales calls
  • Provides personal follow up or recognition for Donors
  • Produce weekly activity reports on new and existing donors
  • Develop meaningful Key Performance Indicators (KPIs) to track performance and help identify areas where improvement is needed.

General

  • Maintain positive interpersonal relationships with donors, volunteers, agency representatives, visitors, management, staff and board of directors.
  • Other duties as assigned.

Qualifications:

  • College degree preferred- Associates’ or Bachelor’s degree
  • Minimum of three years sales or marketing experience (preferably within the food and grocery industry)
  • Excellent presentation and communications skills
  • Excellent customer service skills
  • Strong writing, analytical and organizational skills
  • Computer skills including Microsoft Office and the ability to maintain accurate and legible records.
  • Ability to travel, current valid driver’s license, and access to a personal vehicle
  • Ability to work independently and collaboratively
  • Highly motivated and possess a positive attitude
  • Ability to maintain organized and detailed records and report on outcomes/results
  • Proficient in creating and maintaining computer-generated database programs; ability to learn inventory software program
  • Acceptance of food banking philosophy

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Truck Driver

Reports To: Transportation Manager FLSA: Non-exempt  Hours: 7 a.m. – 3:30 p.m.  Mon –Fri, other hours as needed

Job Summary:

Safely operate Mid-South Food Bank vehicles. Safely load, transport, and unload or assist in unloading food and related product. Maintain working relationships with food donor representatives. 

Responsibilities:

  • Operate Mid-South Food Bank vehicles to pick up and deliver products.  Ensure truck is properly loaded, secured and within weight limits.
  • Inspect and verify the contents of inventory loads against shipping papers
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes in order to ensure that vehicles are in proper working order and report any mechanical problems encountered with vehicles
  • Follow a schedule of pick-up and delivery; maintain a record of pick-up and delivery activities, as well as other records such as mileage, logs, and equipment.
  • Report delays, accidents, or other traffic and transportation situations to the supervisor using mobile telephones
  • Maintain records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Assist in receipting donated product
  • Load and unload trucks by hand, pallet jack, or forklift; or assist in loading and unloading of special or large quantities of product.
  • Accurately pull order for pickup and delivery
  • Provide assistance as needed to maintain orderly and clean work area in compliance with Mid-South Food Bank’s safety and sanitation policies; ensure that the warehouse facility meets the Feeding America and Memphis and Shelby County Health Department guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Maintain working relationships that ensure the success of Mid-South Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management, and staff
  • Comply with specialized regulations, such as US Department of Transportation regulations.
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent; commercial drivers license (CDL) required
  • Two years of experience driving a truck in all weather conditions.
  • Good verbal and written communication skills
  • Demonstrated attention to detail, knowledge of good record-keeping procedures, and the ability to maintain accurate and legible records and current files
  • Ability to work independently and as part of a team.
  • Ability to read maps, speak clearly over phones and radios, and follow written and verbal geographic directions
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Ability to lift a minimum of  75 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to establish and maintain effective working relationships with donors, volunteers, agencies, and other Food Bank staff
  • Acceptance of philosophy of food banking

Working Conditions:

Depending on the route the driver may operate the vehicle in moving freeway traffic or through congested surface streets.  Work is performed in weather that may make driving hazardous.

The driver may be exposed to other hazardous conditions, such as doing field repairs, climbing and descending from a high truck, etc.

The driver’s back, legs, arms, and hands have increased exposure to stress due to extended sitting for long times and vehicle vibrations.  The driver’s eyes have increased exposure to stress due to driving when there is inadequate illumination or in direct sunlight.  The driver is exposed to exhaust fumes when standing near a running vehicle.

May push and pull pallets up to 2,000 pounds while operating a pallet jack.  May lift, move, and carry objects up to 75 pounds.

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 Monday - Friday from 8:30 a.m.- 5:00 p.m. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org. If you are having issues downloading the application, please call us at 901-527-0841. 

 

Mid-South Food Bank is continually working towards becoming an organization that is reflective of the demographics of the areas we serve. We commit to celebrating diversity, ensuring inclusion, and prioritizing equity in our internal and external work. We believe diversity, inclusion, and equity are essential to our ability to serve our partner agencies and our clients well. Read our full commitment statement to diversity, equity, and inclusion here