Careers

Executive Director of Development & Communications

Reports To: Chief Development Officer Positions Supervised: Grant Development Manager, Donor Relations & Communications Manager, Community Relations Manager Status: Full-Time Hours: 8:30 a.m. – 5:00 p.m. Monday – Friday

Job Summary:

The Executive Director of Development  & Communications works closely with Mid-South Food Bank's (MSFB) Chief Development Officer (CDO) and Chief Executive Officer (CEO) to design and implement strategies for major gift relationship management (solicit, nurture, upgrade) to meet short and long-term goals of the organization.  The primary objective is to increase financial donations to MSFB and develop long-term donor relationships built on a firm understanding of donors’ interests, passions and values. 

The Executive Director also builds and manages brand identity and all aspects of communications and marketing across MSFB's 31-county service area to raise awareness of the organization and its programs.

A successful candidate must be passionate about our mission and the people we serve.  He/She works with board members and community leaders who support the organization in a variety of ways.

Responsibilities:

Donor Cultivation and Stewardship

  • Direct all aspects of MSFB's major gifts program including cultivation, solicitation and stewardship of new donors for annual gifts of $5,000 or more from current and new financial supporters, and ensure major donors have opportunities to increase their level of support and enjoy a close relationship with Mid-South Food Bank.
  • Equip and prompt the CDO and CEO in the relationship management process for major gifts including conducting prospect solicitation briefings and preparation for new and current donor meetings.
  • Create a comprehensive annual development plan, in collaboration with the CDO/CEO, with targeted goals, objectives, methods and outcomes that will achieve budgeted goals.
  • Write clear and concise proposals and correspondence, using multiple platforms to reach diverse audiences of high net worth individuals and corporations.  Be an effective public speaker and representative of MSFB to convey energy, meaning and the importance of MSFB’s mission and work.
  • Oversee gifts of less than $5,000 to cultivate these donors to the major gift category. 
  • Be diligent with appropriate follow-up and follow-through.
  • Direct the Donor Relations & Communications Manager and team on donor database reports, updates and requested donor information plus required database maintenance.

Communications

  • Manage a strong communications/public relations program that will result in raised community awareness and increased support. Ensure the Food Bank’s website is maintained with updated, appropriate content and revisions.
  • Ensure communications with donors enhance ongoing stewardship including thank-you letters, newsletters, emails, as well as new ideas for how we can keep donors and prospects engaged.
  • Direct the Community Relations Manager and oversee fundraising and awareness events including ROI and goals for each event and as part of yearly planning. Provide a comprehensive overview of the community relations program and results on an annual basis.
  • Oversee public communications via social media by the Community Relations Manager and stay current on trends and new ways to use these communications channels.
  • Direct the management of the direct mail/e-appeal program by the Donor Relations Manager, working with an outside vendor, on three major campaigns a year. 
  • Coordinate the production of print and electronic communications materials i.e., newsletters, brochures, advertisements, signs, posters, displays, and the annual report. Ensure the Food Bank brand is protected in all forms of internal and external communication to be consistent with mission and vision.
  • Advocate on behalf of hungry people by staying aware of issues and activating donors, partner agencies and the public to respond to federal, state, or local legislation that affects food security.
  • Perform additional tasks to support MSFB's mission either self-initiated or directed by the CDO or CEO

Monitoring and Reporting

  • Monitor monthly, quarterly and annual activity toward achievement of fundraising revenue goals.
  • Prepare and submit accurate and timely monthly activity reports to CDO/CEO.

Qualifications:

  • Bachelor’s degree
  • 5-7 years of nonprofit fundraising, development experience with major gift experience preferred
  • Strong sense of customer service and the ability to respond with urgency to the needs and requests of others, internally and externally, and ensure a high degree of responsiveness to all donors without regard to their giving level
  • Demonstrated ability to think strategically and creatively and to take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems
  • Results oriented with strong attention to follow through
  • Strong written and oral communication skills; comfortable with diverse groups of people
  • Microsoft Office Suite computer skills and experience with constituent relationship management systems/donor database software
  • Attention to detail and strong management skills
  • Willingness and ability to adjust to changing conditions or priorities

To apply, send resume and cover letter to HR, 3865 S. Perkins Rd. Memphis, TN 38118, or download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

Grant Development Manager

Reports To: Executive Director of Development & Communications Status: Full-Time  FLSA: Exempt   Hours: 8:30 a.m. to 5:00 p.m. Monday - Friday; other as required

Job Summary

The Grant Development Manager is responsible for researching, writing and coordinating the grant application process, management of proposals and using Mid-South Food Bank (MSFB) donor database for research and reporting.  The Grant Development Manager must be able to write coherent, organized and compelling proposals and to apply knowledge of fundraising methods and plans to reach income goals.  He/She collaborates with MSFB team members to assist with grant information and use of grant funds on behalf of our grant stakeholders.

Responsibilities:

  • The Grant Development Manager duties include, but are not limited to:
  • Write high-quality grant proposal narratives, applications, and support documents
  • Responsible for researching, collecting data, and writing of each grant
  • Manage the proposal and report submission process to ensure timely submission of all required materials.
  • Work with department managers to compile financials and other data.
  • Develop and maintain a proposal calendar
  • Coordinate and follow-up on the progress of submitted proposals.
  • Develops an annual grants strategy
  • Conduct prospect research to identify, cultivate and solicit new grants
  • Collaborate with the Executive Director of Development & Communications to compile monthly and annual reports.
  • Perform other duties as assigned.

Qualifications:

  • Bachelor’s degree in English, Journalism, Communications or Marketing or other degree that requires writing skills.
  • 1-3 years grant writing experience. Must have samples of successful grants if chosen for interview. 
  • Proficient with measuring and reaching income goals.
  • Proficient with MS Office Word and Excel.  Knowledge of nonprofit donor software/CRM a plus. 
  • Knowledge of fundraising information sources.
  • Excellent communication skills, both verbal and written.
  • Strong people skills.
  • Excellent organizational skills.
  • Ability to meet deadlines.

To apply, send resume and cover letter to HR, 3865 S. Perkins Rd. Memphis, TN 38118, or download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

SNAP Outreach Program Coordinator

Reports To: Director of Agency Partnerships and Programs Status: Full-Time  FLSA: Non-Exempt   Hours: 8:30 a.m. to 5:00 p.m. Monday - Friday; other as required

Job Summary

The SNAP Outreach Program Coordinator is responsible for the development, implementation and maintenance of the SNAP Outreach Program by providing SNAP education, screening and application assistance to low-income individuals at partner agency sites throughout Mid-South Food Bank's service area in Mississippi.  The Coordinator maintains SNAP activity records and maintains up-to-date understanding of SNAP policy issues. The Coordinator should have a working knowledge of program management and outcomes.

Essential Function and Responsibilities:

  • To work with the Director of Agency Partnerships and Programs to develop SNAP education, screening and application assistance program.
  • Build and maintain relationships with Food Bank Partner Agencies and implement SNAP program.
  • Learn applicable software to process SNAP applications.
  • Maintain all activity files for education and client files for the SNAP benefit applications sent and approved
  • Maintain contact with clients as necessary for gathering information and resolving issues.
  • Monitor Federal and State policy to assess possible barriers and/or opportunities
  • Maintain communication with potential referral and collaboration partners.
  • Track SNAP applications as part of the Food Bank's Meal Per Person in Need (MPIN) using the SNAP Calculator
  • Distribute materials for Feeding the Gulf Coast regranting model; document supplies and mileage used for distributing materials 
  • Perform other duties as assigned

Job Specifications:

  • Minimum 2 year degree or equivalent experience in social services
  • Two year case management or program management experience
  • Excellent customer service, organizational and time management skills
  • Ability to communicate effectively with a broad range of education, income, age and disabled populations
  • Computer experience with a good understanding of Microsoft Office and ability to learn new software
  • Reliable, insured vehicle and good driving record and valid driver’s license
  • Commitment to understanding and supporting Mid-South Food Bank's mission, with compassion and appreciation for hunger issues.

Quality Control Specialist

Reports To: Inventory Control Manager Status: Full-Time  FLSA: Non-Exempt  Hours: 8:00 a.m. to 4:30 p.m. Monday - Friday; other as required

Job Summary:

To check Agency Orders and Mobile Pantry Orders to ensure the orders are accurate and we have a detailed listing of what Product went on a Mobile Pantry. Will assist with Aisle Audits, Cycle Counts and Inventory Issues and may help pick orders when needed.

Responsibilities:

  • Understand how to pick Agency Orders
  • Understand how to pick Mobile Orders
  • Understand how Product is packaged to be able to verify counts
  • Be able to Operate a Riding Jack, Hand Pallet Jack and Sit-Down Lift after training
  • Copies Agency Orders and notates any errors. Discusses errors with Picker and explain why it is an error and have them correct.
  • Keeps a copy of all Agency orders and turns in all copies with errors to Charles Hobson Daily.
  • Makes sure Agency orders have pallet tags designating what Agency and how many pallets. Every additional pallet should be marked (1 of 2, etc.) and staged together and wrapped.
  • Mobile Orders should be verified against the Product Movement Sheet on the front of the last pallet pulled for that Mobile.
  • The Product Pallet sheet should be verified against the Product Pallet tags and any discrepancies immediately brought to a manager’s attention and corrected.
  • The Pallet tags should be removed and stapled to the Product Movement Sheets
  • The pallets should be tagged with the Mobile name and each tag should detail how many pallets (1 of 2 etc.)
  • The paperwork is then turned into the Agency Relations Person in the front office to enter.
  • Aisle Audits are performed when assigned by the Inventory Manager and turned back in with all discrepancies notated.
  • Cycle Counts are Performed based on the product assigned to count by the Inventory Manager and turned back in with all discrepancies notated.
  • Orders are picked when assigned and must be checked by the other Quality Control Specialist to maintain fairness.
  • Participate in Full Inventory counts by counting assigned areas/items in the warehouse.

Custodian

Reports To: Facility Manager  Status: Full-Time FLSA: Non-Exempt   Hours: 8:00 a.m. to 4:30 p.m. Monday - Friday; other as required

Responsibilities:

  • Ensure offices, and break room are cleaned
  • Ensure that the warehouse facility meets Memphis and Shelby County Health Department, AIB,  and Feeding America guidelines through daily cleaning in the warehouse, offices, bathrooms and break room and maintenance of the outside perimeters
  • Tracks and records all cleaning activities from the Master Cleaning schedules and logs
  • Responds to service requests including the set up and take down of furniture and equipment
  • Handle special projects as necessary including waxing floors, shampooing carpets, etc.
  • Maintain the exterior of the building including cutting grass and shrubs, removal of trash, etc.
  • Remove trash in accordance with established procedures
  • Help to maintain a pest-free environment by checking and replacing pest control devices, checking and properly positioning rodent traps, maintaining accurate pest control logs.
  • Clean and disinfect restrooms and other common areas.
  • Maintain working relationships that ensure the success of Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent; one year of custodial experience
  • Good verbal and written communication skills
  • Knowledge of good record keeping procedures and the ability to maintain accurate and legible records
  • Ability to work with pesticides; handle and safely dispose of hazardous materials
  • Ability to operate a pressure washer.
  • Knowledge of maintaining, cleaning and preserving a variety of surfaces; proper use of a wide range of chemicals according to state and federal regulations;
  • Ability to lift a minimum of 50 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking

Truck Driver

Reports To: Transportation Manager FLSA: Non-exempt  Hours: 7 a.m. – 3:30 p.m.  Mon –Fri, other hours as needed

Job Summary:

Safely operate Mid-South Food Bank vehicles. Safely load, transport, and unload or assist in unloading food and related product. Maintain working relationships with food donor representatives. 

Responsibilities:

  • Operate Mid-South Food Bank vehicles to pick up and deliver products.  Ensure truck is properly loaded, secured and within weight limits.
  • Inspect and verify the contents of inventory loads against shipping papers
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes in order to ensure that vehicles are in proper working order and report any mechanical problems encountered with vehicles
  • Follow a schedule of pick-up and delivery; maintain record of pick-up and delivery activities, as well as other records such as mileage, logs, and equipment.
  • Report delays, accidents or other traffic and transportation situations to supervisor using mobile telephones
  • Maintain records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Assist in receipting donated product
  • Load and unload trucks by hand, pallet jack, or forklift; or assist in loading and unloading of special or large quantities of product.
  • Accurately pull order for pickup and delivery
  • Provide assistance as needed to maintain orderly and clean work area in compliance with Mid-South Food Bank’s safety and sanitation policies; ensure that the warehouse facility meets the Feeding America and Memphis and Shelby County Health Department guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Maintain working relationships that ensure the success of Mid-South Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Comply with specialized regulations, such as US Department of Transportation regulations.
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent; commercial drivers license (CDL) required
  • Two years experience driving a truck in all weather conditions.
  • Good verbal and written communication skills
  • Demonstrated attention to detail, knowledge of good record keeping procedures and the ability to maintain accurate and legible records and current files
  • Ability to work independently and as part of a team.
  • Ability to read maps, speak clearly over phones and radios and follow written and verbal geographic directions
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Ability to lift a minimum of  75 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to establish and maintain effective working relationships with donors, volunteers, agencies and other Food Bank staff
  • Acceptance of philosophy of food banking

Working Conditions:

Depending on the route the driver may operate the vehicle in moving freeway traffic or through congested surface streets.  Work is performed in weather that may make driving hazardous.

The driver may be exposed to other hazardous conditions, such as doing field repairs, climbing and descending from a high truck, etc.

The driver’s back, legs, arms and hands have increased exposure to stress due to extended sitting for long times and vehicle vibrations.  The driver’s eyes have increased exposure to stress due to driving when there is inadequate illumination or in direct sunlight.  The driver is exposed to exhaust fumes when standing near a running vehicle.

May push and pull pallets up to 2,000 pounds while operating pallet jack.  May lift, move and carry objects up to 75 pounds.

Warehouse Worker

Reports To: Warehouse Manager  Status: Full-Time FLSA: Non- Exempt Hours: Monday – Friday 1st Shift (Hours may vary based on business needs, availability from 6a to 6pm is expected.)

Responsibilities:

  • Receive, inspect and properly weigh and/or count all incoming products
  • Pull orders
  • Load and unload deliveries and shipments
  • Maintain orderly and clean work area in compliance with Food Bank safety and sanitation policies; ensure that the warehouse facility meets Feeding America and Memphis and Shelby County Health Department’s guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Ensure that equipment is clean and operating properly
  • Work with volunteer groups as needed
  • Maintain working relationships that ensure the success of The Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Good verbal and written communication skills
  • Ability to write legibly and perform basic math
  • Demonstrated attention to detail, knowledge of good record keeping procedures and the ability to maintain accurate and legible records and current files
  • Prior warehouse, production, food service experience preferred
  • Ability to withstand below freezing temperatures for short periods of time (thermal insulated suit is provided)
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification required
  • Ability to lift a minimum of 50 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work at a fast pace
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 3865 S. Perkins Rd. Memphis, TN 38118 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org