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Mobile Pantry Coordinator

Reports to: Director of Programs  Status: Full-Time   FLSA: Non-exempt

Hours: 8:30 a.m. – 5:00 p.m. Monday - Friday; some overtime as needed

Job Summary:  The Mobile Pantry Coordinator is responsible for collaborating with Mid-South Food Bank Partner Agencies and other community organizations in high need areas to provide access to fresh produce, frozen products and other close dated products. The mobile provides direct service to clients in an outdoor setting or in a large indoor space.

Responsibilities Include:

  • Work with Agency Relations Manager and Director of Programs to establish host agencies and advise on site selection, screening techniques, volunteers and publicity
  • Recruit a Mobile Pantry Volunteer Site Coordinator for each Mobile Pantry host site.
  • Provide training to Mobile Pantry volunteers on proper safe food handling.
  • Create and provide Mobile Pantry Site Coordinator with all screening and event promotion materials.
  • Work with Director of Operations to designate grocery items for mobile pantry distribution
  • Coordinate and stage prior to Mobile Pantry distributions.
  • Create invoices for all Mobile Pantry distributions for receipt of product delivered and payment required.
  • Work with Transportation Coordinator  to schedule mobile pantry deliveries
  • Attend distributions
  • Maintain accurate records of all distributions.
  • Maintain at all times volunteer, client, and food safety.

Qualifications:

  • 2 years of college or customer service experience
  • Ability to work independently with minimum supervision
  • Must be highly motivated and possess a positive attitude
  • Ability to maintain organized and detailed records and report on outcomes/results
  • Ability to learn about food industry operations in order to relate to decision makers
  • Proficiency in creating and maintaining computer generated database programs; ability to learn inventory software program
  • Strong communications skills including excellent oral and written abilities
  • Must have insured vehicle, current valid Driver’s License and willingness to travel within Mid-South Food Bank’s service area.
  • Acceptance of food banking philosophy

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity,    Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

Director of Operations

Reports To: Chief Operations Officer  Positions Supervised: Warehouse Managers, Transportation Coordinator  Status: Full-Time  FLSA: Exempt Salary Plan:  Administration  Hours: As Required

  1. Purpose
  • Lead the managers who manage the daily warehousing and transportation operations
  • Collaborate with the COO to develop and implement the operations strategy
  • Build relationships with peer organizations nationally in order to share best practices for logistics
  • Represents the Mid-South Food Bank as a senior leader to customers, donors, business partners, board members and the community
  1. Key Accountabilities
  • Safety – Ensure the safety of all employees, contractors, volunteers and visitors.  Ensure that all facilities are clean, organized and hazard free and that all equipment, including trucks and material handling equipment, are properly maintained and in safe working order.  Ensure that all employees are trained to recognize and address safe and unsafe conditions and promote responsibility and accountability for their own safety and the safety of others.
  • Employee Engagement – Create a diverse and inclusive culture, where individuals feel respected, are treated fairly, and have an opportunity to do their best work every day.  Attract, develop and retain the best talent from all backgrounds.
  • Logistics Strategy – Develop and implement a strategic plan for logistics that will enable the Mid-South Food Bank to achieve its overarching objectives and to operate the facilities and transportation at the highest levels of efficiency and effectiveness.  Develop and maintain a balanced scorecard to measure progress relative to key metrics and share the scorecard broadly so that all colleagues know the score.
  • Compliance – Develop and implement programs and procedures to ensure and document compliance with federal and state laws, warehousing and transportation regulations, and food safety laws and regulations.
  • Controls – Develop and implement programs and procedures to ensure necessary and appropriate controls for inventory, transportation fleet management, DOT regulations, AIB, Feeding America and safe food handling guidelines. Ensure the appropriate financial and physical controls.
  • Operations – Lead the logistics managers to ensure the delivery of quality, cost-effective services, including receiving, storing, sorting and packing, inventory allocation, handling, shipping and delivery of food and other items; processing returned and/or damaged goods; maintaining all facilities and equipment; and related contractual and administrative services.
  • Staffing – Develop and implement the appropriate logistics organizational structure and ensure appropriate staffing.  Establish and implement performance standards for all logistics positions; ensure that high-performers are rewarded and that weak performances are addressed appropriately.
  • Leadership – Demonstrate outstanding people leadership skills.  Build trust with all colleagues; model ideal behaviors and lead by example.  Demonstrate the functional / technical skills to lead all operations.  Act as a catalyst to achieve objectives and budgets and to identify and implement deliberate improvement initiatives.
  • Ethics – Operate at the highest ethical standard.  Meet the spirit as well as the letter of rules and regulations.  Do the right things, in the right ways, for the right reasons, all of the time and ensure that the team does the same.  Act in the best interest of all stakeholders.
  • Key Challenges
  • People – Creating and maintaining a diverse culture; balancing employees, contractors and volunteers to accomplish work; motivating leaders and individual contributors
  • Limited Resources – Working within financial, staffing and facility limitations to accomplish key objectives
  • Collaboration – Demonstrating the ability and willingness to work collaboratively with the CEO, CFO, volunteer coordinator and contractors to drive results and accomplish objectives
  • Deliberate Improvement – Devoting the time and resources required to identify and address opportunities to improve, streamline, combine and/or eliminate functions
  • Change Management – Developing and implementing new processes and procedures for existing and future facilities
  • Competition for Talent – Maintain a talented, engaged workforce in order to accomplish the required logistics functions given the competition for talent.
  • Competencies
  • Command Skills – Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
  • Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
  • Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
  • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Building Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Knowledge and Experience
  • Four-year college degree in related field
  • Minimum of five years of relevant leadership experience and demonstrated expertise logistics management
  • Knowledge of Safe Food Handling requirements, theories and practices preferred
  • Knowledge of DOT, OSHA, and Fleet Management requirements
  • AIB or equivalent inspection experience and HACCP training a plus
  • Working knowledge of Microsoft Office Suite and inventory management software

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity, Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

Human Resources Manager

Reports To: Chief Financial Officer  Positions Supervised: None    Status: Full-Time  FLSA: Exempt

Hours: 8:30 a.m. – 5:00 p.m. Monday - Friday Other hours as needed

Job Summary:  Manages all aspects of Human Resources functions including recruitment, employee relations, benefits, compensation and performance management, policies and procedures, HR records management, government and labor compliance, and training and development.  Leads initiatives that contribute to positive employee morale, engagement and retention through communications, appropriate recognition and sound employment practices. The HR Manager provides metrics and data analysis, counsel on employment trends, work group and management effectiveness to the Leadership Team and helps in the development of a culture that embraces the mission and strategies of Mid-South Food Bank.

Responsibilities:

Strategic

  • Develop HR strategies, programs and procedures to meet the needs of the organization; talent acquisition, leadership development, succession planning, alignment of work to strategic objectives, performance management, employee engagement, etc.
  • Provide HR support, advice, and innovative thinking to benefit the organization planning process, budgeting and the execution of plans and tactics.

Recruiting

  • Develop recruitment and hiring guidelines and policies to ensure high quality placements and retention of employees.
  • Manage the recruitment of all open positions by identifying competencies, experience levels and compensation ranges. Manage the job posting system and external avenues of recruitment, including tracking and reporting on recruiting activities, cost and effectiveness of methods. Ensure lawful recruiting and hiring practices.
  • Track and process applications, conduct skills testing, schedule interviews, prepare interview packets, conduct reference checks, submit/schedule background checks and medical testing, and maintain applicant documentation. Coordinate all internal and external communication related to open and filled positions, including the preparation of offer letters and rejection letters.

Training and Development

  • Manage the new hire orientation program.
  • Coordinate compliance training for management team in areas such as OSHA, FLSA, FMLA, ADA, Workers’ Compensation, Harassment, Drug Fee Workplace and other legal areas.
  • Coordinate supervisor/managerial training on basic supervision, performance management, discipline, and other topics as needed.
  • Support training to address Mid-South Food Bank needs and promote employee development.

Employee Relations

  • Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship, promote a high level of employee morale and inform the Leadership Team of best practices and new developments.
  • Conduct investigations related to EEOC, discriminations charges, harassment allegations, disputes and other sensitive issues; documenting appropriately and resolving quickly with reason and sound judgment.
  • Work with management and outside counsel to effectively handle grievances.
  • Provide consulting and advice to managers regarding manager/employee effectiveness, performance issues, harassment and terminations.
  • Assist in the resolution of work place disputes.
  • Conduct annual employee satisfaction survey and provide to the Leadership Team plans and tactics to maintain a high performing workforce.

Benefits

  • Manage relationships with benefit providers/brokers ensuring benefit and retirement plans, communications and costs are competitive in the marketplace and are in accordance with the expectations of the Leadership Team.
  • Manage annual meeting with plan representatives and employee meetings for 401K enrollment.
  • Annually review benefit plan options and evaluate for cost effectiveness, recommend plan changes as required. Submit insurance enrollment and change forms, verify insurance billings, prepare/distribute/coordinate insurance renewal forms and processes, prepare annual employee/employer insurance cost summary, schedule and conduct group insurance open enrollment meeting. Distribute plan notices, prepare year end plan forms and census, prepare annual HRA plan census. Ensure completion of forms within adequate time for employees to receive or change benefits.
  • Assist employees with benefit issues.

Compensation and Performance Management

  • Provide annual financial analysis of compensation costs, forecast and budget.
  • Administer performance management system including communications to employees and managers, submission of appraisals, and communicate performance trends to management.
  • Work with Leadership Team to develop employee recognition programs.

Compliance/Policies and Procedures

  • Formulate, recommend, coach and counsel managers and employees on HR policies and procedures. Research case law related to disciplinary situations and prepares appropriate documentation for disciplinary actions.
  • Manage on-the-job injury claims and incident report, prepare and submit state First Report, act as liaison between carrier and employee, submit signed panel form, collect and file all documentation, maintain accident tracking report.
  • Maintain drivers DOT files; updates of forms, licenses and certifications as needed.

Employment Termination

  • Conduct exit interviews
  • Coordinate COBRA administration including distribution of notice upon terminations and payment processing.
  • Coordinate unemployment claims. Prepare and send timely response with necessary documentation. Represent Mid-South Food Bank in unemployment hearings.

Qualifications:

  • Bachelor’s Degree plus 5 years Human Resources experience. Professional certification preferred. 
  • Computer literacy including intermediate to advanced knowledge of Microsoft Office, especially MS Excel, Word and PowerPoint.
  • Demonstrated ability to manage priorities, including long term and immediate deadlines.
  • Motivated self-starter who can anticipate needs solve problems and handle multiple tasks in a fast-paced environment under pressure-sensitive situations.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to maintain confidentiality.
  • Ability to work with minimal supervision.
  • Knowledge of good record keeping procedures and ability to maintain accurate records and files.
  • Organizational skills with attention to detail and ability to multi-task.
  • Professional and pleasant demeanor with all internal and external contacts.
  • Acceptance of philosophy of food banking.

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity,    Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org

Warehouse Worker

Reports To: Receiving Warehouse Manager  Positions Supervised: None

Status: Full-Time  FLSA: Non- Exempt     Hours: 8:30 a.m. – 5 p.m - Monday – Friday (Heistan)

Responsibilities:

  • Receive, inspect and properly weigh and/or count all incoming products
  • Pull orders
  • Load and unload deliveries and shipments
  • Maintain orderly and clean work area in compliance with Food Bank safety and sanitation policies; ensure that the warehouse facility meets Feeding America and Memphis and Shelby County Health Department’s guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Ensure that equipment is clean and operating properly
  • Work with volunteer groups as needed
  • Maintain working relationships that ensure the success of The Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Good verbal and written communication skills
  • Ability to write legibly and perform basic math
  • Demonstrated attention to detail, knowledge of good record keeping procedures and the ability to maintain accurate and legible records and current files
  • Prior warehouse, production, food service experience preferred
  • Ability to withstand below freezing temperatures for short periods of time (thermal insulated suit is provided)
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification required
  • Ability to lift a minimum of 50 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work at a fast pace
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking

MSFB Mission: We change lives by eliminating hunger in the Mid-South.

MSFB Vision Hunger to Hope

MSFB Values: Accountability, Collaboration, Dignity & Respect, Diversity, Innovation, Integrity,   Passion, Service, Stewardship, Urgency

To apply, stop by the office at 239 South Dudley Street, Memphis, TN 38104 during the hours of 8:30 a.m.-5 p.m. Monday thru Friday. Or, download an Application Form and return it completed to the email address: HR@midsouthfoodbank.org