Resources

OPEN POSITIONS

Human Resources Manager

Job Summary:  Manages all aspects of Human Resources functions including recruitment, employee relations, benefits, compensation and performance management, policies and procedures, HR records management, government and labor compliance, and training and development.  Leads initiatives that contribute to positive employee morale, engagement and retention through communications, appropriate recognition and sound employment practices. The HR Manager provides metrics and data analysis, counsel on employment trends, work group and management effectiveness to the Leadership Team and helps in the development of a culture that embraces the mission and strategies of Mid-South Food Bank.

Responsibilities:

Strategic

  • Develop HR strategies, programs and procedures to meet the needs of the organization; talent acquisition, leadership development, succession planning, alignment of work to strategic objectives, performance management, employee engagement, etc.
  • Provide HR support, advice, and innovative thinking to benefit the organization planning process, budgeting and the execution of plans and tactics.

Recruiting

  • Develop recruitment and hiring guidelines and policies to ensure high quality placements and retention of employees.
  • Manage the recruitment of all open positions by identifying competencies, experience levels and compensation ranges. Manage the job posting system and external avenues of recruitment, including tracking and reporting on recruiting activities, cost and effectiveness of methods. Ensure lawful recruiting and hiring practices.
  • Track and process applications, conduct skills testing, schedule interviews, prepare interview packets, conduct reference checks, submit/schedule background checks and medical testing, and maintain applicant documentation. Coordinate all internal and external communication related to open and filled positions, including the preparation of offer letters and rejection letters.

Training and Development

  • Manage the new hire orientation program.
  • Coordinate compliance training for management team in areas such as OSHA, FLSA, FMLA, ADA, Workers’ Compensation, Harassment, Drug Fee Workplace and other legal areas.
  • Coordinate supervisor/managerial training on basic supervision, performance management, discipline, and other topics as needed.
  • Support training to address Mid-South Food Bank needs and promote employee development.

Employee Relations

  • Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship, promote a high level of employee morale and inform the Leadership Team of best practices and new developments.
  • Conduct investigations related to EEOC, discriminations charges, harassment allegations, disputes and other sensitive issues; documenting appropriately and resolving quickly with reason and sound judgment.
  • Work with management and outside counsel to effectively handle grievances.
  • Provide consulting and advice to managers regarding manager/employee effectiveness, performance issues, harassment and terminations.
  • Assist in the resolution of work place disputes.
  • Conduct annual employee satisfaction survey and provide to the Leadership Team plans and tactics to maintain a high performing workforce.

Benefits

  • Manage relationships with benefit providers/brokers ensuring benefit and retirement plans, communications and costs are competitive in the marketplace and are in accordance with the expectations of the Leadership Team.
  • Manage annual meeting with plan representatives and employee meetings for 401K enrollment.
  • Annually review benefit plan options and evaluate for cost effectiveness, recommend plan changes as required. Submit insurance enrollment and change forms, verify insurance billings, prepare/distribute/coordinate insurance renewal forms and processes, prepare annual employee/employer insurance cost summary, schedule and conduct group insurance open enrollment meeting. Distribute plan notices, prepare year end plan forms and census, prepare annual HRA plan census. Ensure completion of forms within adequate time for employees to receive or change benefits.
  • Assist employees with benefit issues.

Compensation and Performance Management

  • Provide annual financial analysis of compensation costs, forecast and budget.
  • Administer performance management system including communications to employees and managers, submission of appraisals, and communicate performance trends to management.
  • Work with Leadership Team to develop employee recognition programs.

Compliance/Policies and Procedures

  • Formulate, recommend, coach and counsel managers and employees on HR policies and procedures. Research case law related to disciplinary situations and prepares appropriate documentation for disciplinary actions.
  • Manage on-the-job injury claims and incident report, prepare and submit state First Report, act as liaison between carrier and employee, submit signed panel form, collect and file all documentation, maintain accident tracking report.
  • Maintain drivers DOT files; updates of forms, licenses and certifications as needed.

Employment Termination

  • Conduct exit interviews
  • Coordinate COBRA administration including distribution of notice upon terminations and payment processing.
  • Coordinate unemployment claims. Prepare and send timely response with necessary documentation. Represent Mid-South Food Bank in unemployment hearings.

Qualifications:

  • Bachelor’s Degree plus 5 years Human Resources experience. Professional certification preferred. 
  • Computer literacy including intermediate to advanced knowledge of Microsoft Office, especially MS Excel, Word and PowerPoint.
  • Demonstrated ability to manage priorities, including long term and immediate deadlines.
  • Motivated self-starter who can anticipate needs solve problems and handle multiple tasks in a fast-paced environment under pressure-sensitive situations.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to maintain confidentiality.
  • Ability to work with minimal supervision.
  • Knowledge of good record keeping procedures and ability to maintain accurate records and files.
  • Organizational skills with attention to detail and ability to multi-task.
  • Professional and pleasant demeanor with all internal and external contacts.
  • Acceptance of philosophy of food banking.

MSFB Values: Accountability  Collaboration Dignity & Respect Diversity  Innovation  Integrity  Passion  Service  Stewardship  Urgency

Apply in person Monday through Friday, from 9 a.m.- 4 p.m., South Dudley St., Memphis, TN 38104. No phone calls, please. Or, download the Employment Application and email it to: hr@midsouthfoodbank.org with "Employment Application" on subject line

Chief Financial Officer

Job Summary:

Reporting to the CEO, the Chief Financial Officer (CFO) will lead the Mid-South Food Bank’s financial policy and direction while partnering with the Board and staff to execute the organization’s overall strategy. S/he will lead all financial administration, business planning and budgeting. The CFO will work closely with the finance committee of the Board of Directors. The CFO will lead the Mid-South Food Bank’s finance, human resources (HR), and information technology (IT).

Specific responsibilities include:

Strategy

  • Partner with the CEO, COO, & CDO on all operational and strategic issues; provide recommendations based on financial analysis and projections, cost identification and allocation and revenue/expense analysis.
  • Participate in the ongoing strategic planning process.
  • Oversee long-term budgetary planning and cost management.
  • Engage the Chief Development Officer to align financial management with short- and long-term goals, financial planning and projections.
  • Engage the finance committee around issues, trends and changes in the operating model.

Financial and Operational Management

  • Lead the budgeting process and oversee the implementation of budgets.
  • Present operational metrics both internally and externally.
  • Ensure that finance staff and database manager maintain financial record systems in accordance with Generally Accepted Accounting Principles, and monitor the use of all funds.
  • Prepare and communicate quarterly and annual financial statements for senior leadership, finance committee and Board of Directors.
  • Manage cash flow and forecasting; direct all financial, project-based, donor database and departmental accounting.
  • Coordinate all audit activities and form 990s for Mid-South Food Bank.
  • Evaluate and oversee all benefits negotiations.
  • Oversee and monitor the financial reporting and metrics for grantees on a quarterly basis.
  • Recommend improvements to the systems in place for finance, HR and IT and manage the systems going forward.

Team Management

  • Develop and manage direct Finance, HR staff
  • Engage other members of the team to facilitate collaboration that ensures that all financial, IT, and HR solutions positively support Mid-South Food Bank’s evolving strategy.
  • Qualifications:

    The CFO will be a leader with at least 10 years of broad finance experience, including gathering and evaluating finances and making recommendations to senior leadership. S/he will have ideally have experience managing finance (accounting, budgeting, control, and reporting), HR, and IT for a mid-size nonprofit (minimum budget of $4MM).

    The CFO will have the following experience and attributes:

  • A minimum of a BS and CPA/CMA; MBA a plus.
  • Evidence of being a proactive partner to the chief executive. If coming from the for-profit world, nonprofit board experience preferred.
  • Demonstrated excellence in managing finance, accounting, budgeting, control, and reporting.
  • Skill in examining, developing, reengineering, and recommending financial, HR, and technology policies and procedures.
  • Strong analytical skills and experience interpreting a strategic vision into an operational model.
  • A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player who is committed to lifelong learning.
  • A hands-on manager with integrity and a desire to work in a dynamic, mission-driven environment.
  • An effective communicator, with strong oral and written skills.
  • Strong commitment to developing team members.
  • Acceptance of philosophy of food banking
  • Must have a valid Driver’s License.
  • MSFB Values: Accountability  Collaboration Dignity & Respect Diversity  Innovation  Integrity  Passion  Service  Stewardship  Urgency

    Apply in person Monday through Friday, from 9 a.m.- 4 p.m., South Dudley St., Memphis, TN 38104. No phone calls, please. Or, download the Employment Application and email it to: hr@midsouthfoodbank.org with "Employment Application" on subject line.

Truck Driver (2)

(full time) Hours: 7:00 a.m. – 3:30 p.m Monday – Friday

Job Summary:  Safely operate Mid-South Food Bank vehicles. Safely load, transport, and unload or assist in unloading food and related product. Maintain working relationships with food donor representatives. 

Responsibilities:

  • Operate Mid-South Food Bank vehicles to pick up and deliver products.  Ensure truck is properly loaded, secured and within weight limits.
  • Inspect and verify the contents of inventory loads against shipping papers
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes in order to ensure that vehicles are in proper working order and report any mechanical problems encountered with vehicles
  • Follow a schedule of pick-up and delivery; maintain record of pick-up and delivery activities, as well as other records such as mileage, logs, and equipment.
  • Report delays, accidents or other traffic and transportation situations to supervisor using mobile telephones
  • Maintain records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Assist in receipting donated product
  • Load and unload trucks by hand, pallet jack, or forklift; or assist in loading and unloading of special or large quantities of product.
  • Accurately pull order for pickup and delivery
  • Provide assistance as needed to maintain orderly and clean work area in compliance with Mid-South Food Bank’s safety and sanitation policies; ensure that the warehouse facility meets the Feeding America and Memphis and Shelby County Health Department guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Maintain working relationships that ensure the success of Mid-South Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Comply with specialized regulations, such as US Department of Transportation regulations.
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent; commercial drivers license (CDL) required
  • Two years experience driving a truck in all weather conditions.
  • Good verbal and written communication skills
  • Demonstrated attention to detail, knowledge of good record keeping procedures and the ability to maintain accurate and legible records and current files
  • Ability to work independently and as part of a team.
  • Ability to read maps, speak clearly over phones and radios and follow written and verbal geographic directions
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification a plus
  • Ability to lift a minimum of  75 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to establish and maintain effective working relationships with donors, volunteers, agencies and other Food Bank staff
  • Acceptance of philosophy of food banking

Working Conditions:

Depending on the route the driver may operate the vehicle in moving freeway traffic or through congested surface streets.  Work is performed in weather that may make driving hazardous. The driver may be exposed to other hazardous conditions, such as doing field repairs, climbing and descending from a high truck, etc.

The driver’s back, legs, arms and hands have increased exposure to stress due to extended sitting for long times and vehicle vibrations.  The driver’s eyes have increased exposure to stress due to driving when there is inadequate illumination or in direct sunlight.  The driver is exposed to exhaust fumes when standing near a running vehicle.

May push and pull pallets up to 2,000 pounds while operating pallet jack.  May lift, move and carry objects up to 75 pounds.

MSFB Values: Accountability  Collaboration Dignity & Respect Diversity  Innovation  Integrity  Passion  Service  Stewardship  Urgency

Apply in person Monday through Friday, from 9 a.m.- 4 p.m., South Dudley St., Memphis, TN 38104. No phone calls, please. Or, download the Employment Application and email it to: hr@midsouthfoodbank.org with "Employment Application" on subject line

Receptionist 

Job Summary:  Responsible for greeting visitors, handling telephone calls, processing incoming and outgoing mail, processing donation letters, maintaining conference room and equipment calendars, providing administrative support for the management team.

Hours: 8 a.m. – 5 p.m. M–F Some overtime as needed

Responsibilities:

  • Greet visitors, answer and route telephone calls, accept and process food donations.
  • Sort incoming mail, separating any checks; distribute mail and checks, process outgoing mail for postage.
  • Provide callers with information such as company address, agencies addresses and telephone numbers.
  • Proofread thank you letters and prepare letters for mailing; oversee volunteers in this task during the busy season.
  • Maintain security by following procedures and controlling access by monitoring logbook and issuing visitor badges.
  • Maintain positive interpersonal relationships with donors, volunteers, agency representatives, visitors, management, staff and board of directors.
  • Provide clerical support to management staff in assigned project based work.
  • Other duties as assigned.

Qualifications:

  • Two years of college plus 2 years clerical experience, including telephone switchboard.
  • Computer skills including advanced proficiency in Outlook, Powerpoint, Microsoft Word and Excel, including mail merge feature.
  • Ability to use standard office equipment.
  • Knowledge of good record keeping procedures and ability to maintain accurate records and files.
  • Excellent verbal, written, and interpersonal communication skills.
  • Organizational skills with attention to detail and ability to multi-task.
  • Ability to type 50 words per minute.
  • Professional and pleasant demeanor with all internal and external contacts.
  • Motivated self-starter who can anticipate needs and handle multiple tasks in a fast-paced environment under pressure-sensitive situations.

MSFB Values: Accountability  Collaboration Dignity & Respect Diversity  Innovation  Integrity  Passion  Service  Stewardship  Urgency

Apply in person Monday through Friday, from 9 a.m.- 4 p.m., South Dudley St., Memphis, TN 38104. No phone calls, please. Or, download the Employment Application and email it to: hr@midsouthfoodbank.org with "Employment Application" on subject line

Warehouse Worker

Responsibilities:

  • Receive, inspect and properly weigh and/or count all incoming products
  • Pull orders
  • Load and unload deliveries and shipments
  • Maintain orderly and clean work area in compliance with Food Bank safety and sanitation policies; ensure that the warehouse facility meets Feeding America and Memphis and Shelby County Health Department’s guidelines by assisting in daily cleaning as well as the maintenance of the outside perimeters
  • Ensure that equipment is clean and operating properly
  • Work with volunteer groups as needed
  • Maintain working relationships that ensure the success of The Food Bank programs.  This includes maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management and staff
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • Good verbal and written communication skills
  • Ability to write legibly and perform basic math
  • Demonstrated attention to detail, knowledge of good record keeping procedures and the ability to maintain accurate and legible records and current files
  • Prior warehouse, production, food service experience preferred
  • Ability to withstand below freezing temperatures for short periods of time (thermal insulated suit is provided)
  • Ability to operate a forklift and a manual or powered pallet jack, forklift certification required
  • Ability to lift a minimum of 50 pounds
  • Ability to successfully complete a Safe Food Handling Course
  • Ability to work at a fast pace
  • Ability to work well with donor, volunteers, agency representatives, volunteers, senior aides and other Food Bank staff
  • Acceptance of philosophy of food banking

MSFB Values: Accountability  Collaboration Dignity & Respect Diversity  Innovation  Integrity  Passion  Service  Stewardship  Urgency

Apply in person Monday through Friday, from 9 a.m.- 4 p.m., South Dudley St., Memphis, TN 38104. No phone calls, please. Or, download the Employment Application and email it to: hr@midsouthfoodbank.org with "Employment Application" on subject line